What to know before you go

Please remember to bring your passport with you, as well as any other required documents your cruise confirmation email requests. Make sure to have your documents handy in your carry-on bag for easy access. We ask that guests do not pack passports and other required documents in checked bags, as failure to show these documents may result in denial of boarding.

If you are planning to check in your bag to have it delivered to your stateroom, we recommend packing a small bag of essentials to carry onboard. This bag should include: travel documents, medications, swimsuit, coverup, change of clothes, and sunscreen.

Feel free to leave the following items behind as they will be available onboard to use at no charge: pool towels (which can be used in port), soap, shampoo, and hair dryers.

Prohibited items:

Weapons, illegal drugs, and other items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited. These and other similar items will be confiscated upon being found:

Here's some information to help you get to the Port of Singapore on your sail day:

Port address: Marina Bay Cruise Centre Singapore (MBCCS) 61 Marina Coastal Drive, Singapore

By car: Follow signs to Marina Coastal Drive. Once here, the port is on your left after Marina South Pier.

By rail: Board the North-South Line towards Marina South Pier and disembark at Marina South Pier Station. From here, it's a 10-minute walk to the terminal.

By bus: Board the 400 line towards Shenton Way and disembark at the Marina Bay Cruise Centre stop. From here, you can walk directly to the terminal.

If you run into any issues during our port stop, please contact the port agency at:

• Office number: +65 6271 2611

• Cell number: +65 9720 5910

• hren@wallem.com

• Port agent address: Wallem Shipping (Singapore) Pte Ltd, 991 Alexandra Rd, Singapore 119964

You can also contact our emergency travel team at + 1-305-982-2700. The team is located in the United States, so please remember you may need to follow international call protocols from your location.

Your health and safety remains our top priority. Learn how we’ll work together to ensure you board and stay healthy so you can have a great time on your cruise vacation.

Before your cruise

Check in on the app: It’s the fastest way to board when you sail, and when you do, you select an arrival time that doubles as your wellness appointment at the terminal. That lets us stagger guest arrival and reduce crowds at the terminal.
Answer your health questions: If you’ve checked in on the app, we’ll send you a notification the day before your cruise to complete a few health questions. Doing so before you arrive means the easiest boarding experience.

At the terminal

Arrive on time: Your arrival time is also when you take your pre-cruise wellness check. Please plan to get to the terminal then - not before or after - so you board smoothly.
Give us a hand: Practice hand hygiene by using sanitizing stations throughout the terminal.
Touchless boarding: Guests who check in on the mobile app don’t need a paper boarding pass. Their mobile boarding passes are right on their phones. If guests are sailing out of terminals with facial recognition, we’ll clear them for boarding without even needing to see their boarding pass.
Wellness checks: All guests will have their temperatures checked at the terminal. If the results are at or above 37.5 degrees Celsius, or they show other symptoms, we’ll perform a secondary screening. For the safety of all, guests who present a COVID-19 risk are not allowed to board.

Onboard the ship

More room for you: We’re sailing with fewer guests and reducing capacity in our onboard venues to allow for appropriate physical distancing.
Medical-grade cleaning: Our new sanitization protocols rival those at the best hospitals, using EPA-certified disinfectants and techniques like electrostatic fogging to clean frequently and consistently.
100% fresh, filtered air: Our HVAC system continuously intakes 100% fresh ocean air, filtering it for all indoor rooms and areas. You can breathe easy knowing that risks from the transmission of aerosol particles between spaces (like those from a cough) is extremely low.
The best medical care: Our high-quality onboard medical care is stronger than ever, with more doctors and nurses on each ship and state-of-the-art equipment. And in the event of a suspected case of COVID-19, we’re fully prepared with immediate medical evaluations, rapid testing, and protocols that will effectively isolate health risks.
Digital safety: You can complete most of your required guest safety briefing on the app or your stateroom TV. After, show up at your assembly station anytime within the assembly window to complete it.
Wear face coverings: Face masks are optional, outdoor/indoor, in your stateroom or on your balcony.
Use the app: You can make dining, activity and shore excursion reservations, use the daily planner to chart your course for the day, and open deck maps to figure out the best way to all the fun.
Practice hand hygiene: You’ll find hand sanitizing stations at the entrances to all venues and in high-traffic areas, like dining rooms and elevators.
Give us a call: Your stateroom phone is a great way to stay away from lines and get your questions answered.
Monitor your health: If you’re feeling under the weather, stay in your stateroom and call the Medical Facility from your stateroom phone.
Sanitization from bow to stern: Sanitization and fogging will occur daily from 3:30 am to 5:00 am at guest corridors. Please stay in your staterooms and away from guest corridors between these hours.
Safe return home: We’ve worked with public health experts to build a robust, tiered response plan and will arrange safe, convenient transport for anyone with COVID-19 on our ships.

The app is free to download and use. Connect to WiFi-Guest-Spectrum on the ship. No internet package required. In-app purchases available.

Make reservations onboard using the app

Make sure you're connected to WiFi-Guest-Spectrum on the ship, You don't need an internet package to do this. Once onboard you can make reservations for dining and entertainment. Navigate to the dining venue or show you want to reserve and tap the Reserve Now button to make your reservations.

Your stateroom will be ready at 1:30 pm
If there are any issues, please contact Guest Services.

Your key is on your stateroom door
Your stateroom will be ready by 1:30 pm, and you'll find your SeaPass (your room key) by the door, and any others inside your room.

Your SeaPass
Your SeaPass is your room key and is used for onboard purchases. It will be on your stateroom door by approximately 1:30 pm. Prior to obtaining your SeaPass, use your SetSail pass for purchases.
Your muster location for the mandatory emergency drill onboard is printed on your SeaPass.

Do your guest safety briefing digitally
You can complete most of your mandatory guest safety briefing right in the app. Once you're onboard, tap on "Learn about safety at sea." When you're done, just remember to stop by your assembly station - look on your SeaPass or the back of your stateroom door - for a quick check-in.

Check out the Adventure Ocean Youth program for age-appropriate kids activities
Register on Deck 11, Forward, where you can also learn about childcare for children ages 6 months to 3 years. Please note, reservations are required due to limited capacity. Please call or visit Adventure Ocean to make your reservation:
• Nursery (6-36 months): Call 26001 from a ship phone
• Aquanats (3-5 years): Call 26003 from a ship phone
• Explorers (6-8 years): Call 26006 from a ship phone
• Voyagers (9-11 years): Call 26005 from a ship phone

Stay on ship’s time
Activities, reservations, and port arrivals and departures are on ship’s time. Use the app for reference. It’s always set to ship time.

Pool towels
You can check out towels at the main pool with your SeaPass. Make sure you return them prior to the end of the cruise to avoid a $25-per-towel fee.

Purchase Internet before the cruise?
If you purchased an Internet package prior to boarding, here's how you get connected:
1. Turn on your Wi-Fi and connect to “WiFi-Guest-Spectrum.”
2. Select “Access Internet” or type “login.com” in a browser.
3. Select "Create an Account” and enter your information.
4. Select “Activate Wi-Fi.” Please note, you will not be charged for this purchase.
If you have questions, please feel free to dial 1950 or stop by Guest Services.

We thought you should know...
Some members of our security team are equipped with body cameras as part of their uniform.

That's entertainment
Plan ahead and make your show and activities reservations today using the mobile app or at our Box Office today from 11:30 am to 3:30 pm in Music Hall on deck 4. Here's your chance to reserve your spot for NorthStar, Ripcord by iFly, SkyPad, and the "Silk Road" show which is the only show that requires reservation.

Smoking areas
Smoking is permitted in the glass house on Deck 5, starboard, and on Deck 14, port side.
Cigar and pipe tobacco is limited to designated outdoor areas. Electronic cigarettes or e-cigarettes are only permitted within the designated smoking areas.
All indoor public spaces, staterooms, and balconies are smoke-free.

Malaysian currency
The Malaysian Ringgit is a non-internationalized currency. With restrictions on buying and selling of currency outside of Malaysia, we're unable to provide foreign exchange (buying or selling) of Malaysian Ringgit onboard. Forex offices are widely available in the ports of call, should you require to purchase Malaysian Ringgit. Businesses will generally not accept foreign currency for payment.

All aboard by 3:30 pm
Please make sure to be on ship by then. Please make sure to check the itinerary the day of to make sure the All aboard time has not changed.

SeaPass account hold charge
You may notice a temporary hold on the credit card your SeaPass card is linked to. The hold is used to secure funds for anticipated onboard purchases, and will be released once your final charges are settled at the end of your cruise.

Flotation vests
Children's flotation vests are available free of charge at the pool deck areas. They may not be taken off the ship on port days.

Feeling under the weather?
If you need medical assistance, please dial extension 51 from your stateroom phone to make an appointment.

Using your onboard credits
If you purchased or received onboard credits, they will be posted to your account and can be used for any purchases onboard like shops, spa, photo, bars, specialty restaurants, shore excursions, internet or onboard gratuities. If you would like to use your onboard credit in the casino, please note that you will only receive promotional chips or slot play, which you will not be able to cash in.

It's show time
Reserve your shows on the Royal Caribbean app:
1. Once onboard, connect to Wifi-Guest-Spectrum. You don't need an internet package to do this.
2. Once connected, tap the "Ship" icon on the top, tap "Entertain," and then tap "Shows and Movies." The shows labeled as "Reservation Required" will need to be reserved.

Play smart, swim smart, stay safe
Make a splash at the pool, but keep safety at the top of your mind, too. Although lifeguards are on duty, adult supervision is always required for children ages 12 and younger on the pool deck.

In-app chat age restriction
While we realize that the in-app chat feature is a great way to keep in contact with your children onboard, we want to keep your child's privacy intact. We adhere to guidelines from the Children's Online Privacy Protection Rule (COPPA), which states that guests must be a minimum of 13 years of age to be able to create an account and use the guest chat feature.