Norway Booking Conditions EN
BOOKING CONDITIONS – NORWAY
IMPORTANT NOTICE TO GUESTS:
You are viewing the Booking Conditions applicable to cruises with Royal Caribbean International (and any related goods and services booked through Royal Caribbean Group). These Booking Conditions are applicable only to guests whose Primary Country of Residence is Norway. If your Primary Country of Residence is not Norway, then please visit https://www.royalcaribbean.com/guest-terms/ to determine the Booking Conditions that apply to you.
“Primary Country of Residence” means the country where you primarily reside at the time of booking the cruise. This should be indicated by you, your agent, or other representative at the time of booking the cruise or at online check-in.
These Booking Conditions are governed by the laws of Norway, and any claims or disputes must be resolved by alternative dispute resolution or under the laws and exclusive jurisdiction of the Courts of Norway.
If you have any questions about which Booking Conditions apply to your booking (or any related goods and services), please speak to your travel agent or your local RCL representative.
These Booking Conditions together with our Guest Conduct Policy and any other current Policies or Supplementary Terms available at or on request, form the basis of your contract with us and apply to your booking. In the event of any inconsistency, these Booking Conditions shall prevail unless we notify you otherwise. Where you make a booking directly with us, the parties to the contract are you and either Royal Caribbean Cruises Ltd or RCL Cruises Ltd, or RCL Cruises (Cyprus) Limited depending on which of those entities will be operating the cruise ship (“Vessel”) on which you sail (the “Carrier”). You will be advised of the relevant contracting party at the time of booking and/or on your confirmation invoice.
“Carrier” shall include: (i) the Vessel, or any substituted ship; its launches or crafts (ii) the Vessel’s operator, owner, manager and charterer; and (iii) with respect to the Land Tour portion of any CruiseTour, the operator of that Land Tour (“LTO”).
Your local booking office is RCL Cruises Ltd with registered address at Building 7, The Heights, Brooklands, Weybridge, Surrey, KT13 0XW. If you book a Royal Caribbean® cruise-only holiday, fly cruise holiday or build your own package with us, you can have the peace of mind in knowing that we shall have responsibility for the proper performance of all aspects of your holiday.
If you book an Royal Caribbean® cruise only holiday in conjunction with other services (such as flights, on-shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (‘travel organiser’) with whom you book and not provided by us, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. The travel organiser’s own Booking Conditions will apply to your contract. Please ensure you obtain a copy of these from your travel organiser before or at the time of booking. Please note we do not have any liability to you in these circumstances. However, in the event we are found liable to you on any basis, our liability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we have under these Booking Conditions to consumers who have a contract with us. In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the Booking Conditions set out below.
GUEST HEALTH SAFETY AND CONDUCT POLICY, AND OTHER POLICIES
It shall be a condition of boarding and remaining on-board any of our ships that all guests throughout their stay comply with our Guest Health Safety and Conduct Policy (“Guest Conduct Policy”). This policy is designed to ensure that all guests are able to participate in a safe and enjoyable cruise vacation and, as such, the Guest Conduct Policy sets forth standards of conduct for guests to follow throughout their Royal Caribbean International cruise vacation, including transfers to and from ships, inside terminals, while on-board, at ports of call, during shore excursions and at our private destinations. Please review the Guest Conduct Policy at www.royalcaribbean.com/guest-terms.
If you need to contact us in connection with your trip, our contact details are:
RCL Cruises Ltd.
P.O. Box 114, Lilleaker
0216 Oslo
Norway
E-mail infono@rccl.com
Key Rights
The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302 as enacted into Norwegian law. Therefore, all bookings will benefit from all EU rights applying to packages pursuant to the applicable law in force at the time of booking. Royal Caribbean Cruises Ltd will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, Royal Caribbean Cruises Ltd has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.
Key rights under Directive (EU) 2015/2302 are available for your review at https://www.royalcaribbean.com/guest-terms.
Guidelines for passengers
It is a condition of boarding and staying on our ships that all travellers follow our passenger guidelines. The guidelines have been developed to ensure that all travellers can participate in a safe and enjoyable cruise holiday and set out standards of conduct that travellers should follow throughout their stay on board our cruises, including during transport to and from the ships, in the terminals, at ports of call, during shore excursions and at our own destinations.
Please read the Guest Conduct Policy before departure. The guidelines can be found here, by contacting your local booking office or your travel agent for more information prior to departure.
Special conditions
1. How do I book my cruise?
There are three simple ways to book your chosen cruise holiday:
- Contact your travel agent
- Telephone Celebrity on the phone number found at www.royalcaribbean.com
- Book online at www.royalcaribbean.com/nor
Your full name as it appears on your passport as well as your date of birth must be given at the time of reservation. By making a booking with us through any of the three methods you agree that you have read, understood and are bound by our Information, Terms and Conditions copies of which can be obtained online at www.royalcaribbean.com/nor or hard copy sent to you upon request. If the event of any inconsistency, these booking terms shall prevail.
In our discretion we may permit reservations made directly with Royal Caribbean to be transferred to your preferred travel agent one time after booking. Please call our Reservations Department for additional information and limitations.
1.2 HOW IS MY CRUISE CONFIRMED?
Providing your chosen holiday is available and we have received your booking form (where applicable) and all appropriate payments, we will send our Confirmation Invoice to you (if booking direct) or your travel agent (if booking through them). Please note: It may not be possible to confirm your flight details at this point. If so, these will be confirmed to you at a later date.
A binding contract between us only comes into existence when we send out our Confirmation Invoice. A contract will exist at this point, even if we are unable to confirm your flight details at that time. This invoice will show the balance due on your holiday that still has to be paid and also your flight details (where applicable and/or available). However, despite anything stated in the balance of these terms and conditions, where a pricing error has occurred, no binding contract will exist between us.
Please check all details are correct as soon as you receive your Confirmation Invoice, cruise documents, flight tickets and any other documents from your travel agent or us. If any details appear to be incorrect, you must inform your travel agent or our Reservations department if booking direct within 7 days of us sending the document to your travel agent or you for all documents other than flight tickets and e-tickets and within 5 days for flight tickets and e-tickets. Once your airline tickets have been issued, all ticket coupons must be used in sequence as originally booked. Any flight sector not utilized will invalidate the ticket and the rest of the itinerary will automatically be cancelled.
Your electronic cruise documents are emailed directly to you or to your travel agent as early as 50 days prior to your sailing. We no longer issue paper tickets. Your reservation must be finalized and paid in full in order to receive your documentation.
DEPOSITS
You must pay a deposit to reserve your cruise booking. Deposit amounts vary by, among other things, cruise duration, package selection and stateroom category and are subject to change at any time. If you are making multiple bookings or booking consecutive cruises, a deposit will be required for each individual cruise. You will be advised of the required deposit at the time of booking. Unless otherwise listed on your booking confirmation, must pay the applicable amounts as follows:
For standard staterooms (deposits listed per person):
1 – 5 nights NOK 1,200
6 – 9 nights NOK 2,000
10 –14 nights NOK 2,000
15+ nights & CruiseTours NOK 5,730
For all suites: a non-refundable deposit equal to 10% of the cruise fare (based on double occupancy) will be required.
Bookings made after the final balance due date must be paid in full at the time of booking. Depending on the type of cruise and or package you select, an increased non-refundable deposit may be required. Any increased non-refundable deposit payment required will be advised to you at the time of booking.
1.2.1 Non-Refundable Deposit Fares. To book our lowest fares and/or certain stateroom categories (i.e., suites) you must pay a non-refundable deposit. This means that, if you cancel your booking at any time, your deposit will be forfeited.
1.2.2 Refundable Deposit Fares. From time-to-time, we may offer a selection of stateroom categories available for sale with a refundable deposit for a premium above the non-refundable deposit fare. If you decide to make a refundable deposit booking, and you cancel your booking at any time prior to the final balance due date, we will refund your deposit and any additional payments made towards your booking. Refunds will be processed within fourteen days of cancellation and made to the original form of payment. If you book a flight-inclusive holiday, or your holiday includes a private or customized shore excursion, you may incur additional cancellation fees.
Please note you are also able to book a future cruise whilst onboard one of our ships, using our ‘Book Now’ or ‘Book Later’ programs. Please see the onboard sales consultant for full details. Terms and conditions apply for Royal Caribbean International’s onboard bookings, so please ensure you check your invoice carefully at the time of making a booking. Any bookings made onboard will be subject to these booking conditions. Your full name, including any middle names, as it appears on your passport, as well as your date of birth, must be given at the time of reservation. Please note that any payment you make to us using a debit or credit card will be settled via a bank in the US, and therefore your card issuer may choose to apply a foreign settlement fee. Please refer to the terms and conditions of your debit or credit card for details. For guests making bookings onboard any of our ships, different deposit policies may apply. Full details will be provided at the time of booking.
1.3 WHAT IS AN “UNSPECIFIED” (GTY) BOOKING?
We may (at our discretion) offer you the opportunity to make an unspecified (GTY) booking. This means that you book a cabin with a certain category standard (insides, outsides, balcony or suite as specified by us at the time of booking) on the ship you have chosen. The exact cabin number and the location of the cabin on the ship will be assigned by us (at our discretion). You will be informed of the cabin number and category before you check in at the port. Once you have been assigned the cabin number of your GTY cabin, there is no possibility to change it. The advantage of booking a GTY cabin is that, once your booking has been confirmed, your cabin can (at our discretion) be upgraded to a higher category cabin at no extra cost. Regardless, you are always guaranteed the lowest category within the cabin standard that you selected at the time of booking. The cabin we assign will be suitable for the number of guests staying there, which may mean that you will be assigned a cabin with a bunk bed with ladder. Bunk beds with ladders may only be used by guests over the age of 6, which means that GTY cabins are not recommended for families with young children. If you have special requirements regarding your cabin or its location on the ship, or if you are travelling with friends and family, (especially children) whom you wish to be close to, we recommend that you do not book a GTY cabin. At times, we may offer special promotions on GTY bookings. At these times, GTY categories are divided as follows: WS – Unspecified Suite * XB – Unspecified Balcony Cabin with Ocean View, XN – Unspecified Balcony Cabin facing Central Park or Boardwalk, YO – Unspecified Outside Cabin, ZI – Unspecified Inside Cabin * – Layout and benefits may vary between categories. For suites, suite benefits will vary depending on which category you are assigned. Please note: If you book 2 or more cruises and if one or more cruises are booked with unspecified cabins, there is a possibility that you will be assigned to different cabins on the cruises which means that you may need to change cabins between your cruises.
2. Discounts and offers
Since we have offices around the world, we work with special offers in different markets. We would therefore like to draw your attention to the fact that offers are reserved for individual countries/markets, and that you must therefore check that the offer applies to the country in which you book your trip. In addition, there are some discounts that cannot be combined with other discount schemes.
3. When should I pay?
Depending on the type of cruise and or package you select, your final balance due date will be between 50 – 120 days. The final payment schedule for the balance due for your cruise holiday will be specified at the time of booking and set out in your booking confirmation. Bookings for cruise holidays within the balance due period will require payment of the full fare at the time of booking. We must receive the balance of the cruise and/or flight costs (after deducting the deposit you have paid) either at the time of booking or by the balance due date. If we have not received all monies due to us in full and on time, you will be deemed to wish to cancel your cruise and cancellation charges as set out below will be assessed.
If you have booked through a travel agent, the travel agent may have different payment conditions that will apply to your booking. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. If you have booked via a travel agent, please speak to your travel agent so that the funds can be transferred to us to complete your online check-in.
4. What is included in the price?
Unless stated otherwise, all standard fly/cruise package and standard cruise only prices quoted in the brochure and on the website are per person in Danish Krone and are based on two people sharing the specified stateroom. Some elements of your holiday will vary by itinerary. However, generally a standard fly/cruise package price include the following where applicable: full board (room service additional fee applies) accommodation onboard ship, entertainment* onboard ship; return international flights and connecting flights as per confirmation invoice; hotel accommodation as stated in the itinerary (room only basis unless otherwise stated), representatives at some overseas arrival airports on standard departure dates; and relevant taxes and fees. Standard fly/cruise package pricing as stated in the brochure is based on the lowest available Norway departure airport, which may be a regional airport, at the time of going to print. Please contact our Reservations Department for further information. For cruise only packages, the cruise price includes full board, accommodation, entertainment* onboard ship and relevant taxes. All holiday elements featured are subject to availability at the time of booking. If you have booked a cruise only holiday, we shall only provide the services relating to the ship as set out above. For build your own package guests, apart from the services relating to shipboard services as set out above, what is included will be as per your selection only. Please always check your confirmation invoice on receipt to ensure it includes all relevant details. Unless otherwise agreed, the price does not include non-Norwegian departure taxes or airport improvement tax (on some itineraries this will have to be paid locally); shore excursions and personal expenses (for example, onboard drinks, laundry charges, health and beauty treatments, hairdressing, telephone calls, etc.); hotel meals onshore (unless otherwise stated); transfers by any method if not travelling on the standard departure date(s); travel insurance; Service charges/tips**, i.e. service charges/tips onboard or ashore; anything else which is not specifically mentioned as being included in the price.
*A charge may be made for some entertainment activities onboard.
** For your convenience, a discretionary service charge (“Service Charges”) will be automatically added daily to the onboard account of each Guest, except as otherwise provided below. Service Charges are subject to adjustment, at your discretion, onboard the Vessel until the morning of disembarkation. Service Charges will not be automatically added to your onboard account if they are included in the cruise fare, as reflected in your booking confirmation, if you pre-pay them or where prohibited by applicable law.
We reserve the right to make a fuel surcharge when making a booking, to reflect the cost of fuel or other power sources. We may also increase prices to reflect changes in relevant taxes, fees or foreign exchange rates. See section 15.1 for further details relating to the limits of any price variation.
5. Are there age limits for cruise holidays?
Infants must be at least 6 months old to travel. On lines such as Transatlantic, Hawaii and some other sailings, infants must be at least 12 months old to travel. The same applies if the sailing route involves three or more consecutive days at sea. The age is counted from the first day of the cruise.
On cruises in Europe, Asia, Australia and South America, no person under the age of 18 may travel or have their own cabin without being accompanied by a parent/guardian or another person over the age of 18. If guests under the age of 18 are travelling with their parents/guardians, they must be seated next to or opposite each other. On our cruises in North America, similar rules apply, but here the age limit is 21 years. Any minor who is 17 years of age or younger at the start of the cruise and who is not accompanied by at least one of his/her parents/guardians will only be allowed to board the ship and complete the cruise if he/she is accompanied by one or more persons over 21 years of age (for North America) or 18 years of age (for Europe, Asia, Australia and South America) who have been authorised by the minor’s parents/guardians to accompany the minor (see point 7 for information and necessary documentation). If written permission cannot be presented, the minor(s) will not be allowed to board the ship or complete the cruise. We are not responsible for and will not reimburse any costs, expenses or losses that may be incurred by the minor, the person(s) paying for the cruise (if this is not the minor himself/herself), or any other person(s) travelling with the minor who chooses not to proceed with the cruise when written permission cannot be presented as described above. Married couples with a minimum age of 18 years may book individual cabins (marriage certificate must be presented at the time of booking) when one of them is 21 years of age or older at the time of departure.
There are some age-restricted facilities on board. More information on age-restricted facilities can be found in the daily programme (Cruise Compass), which is available at the Guest Relations Desk.
6. What about children travelling without parents or guardians, or children with a different surname to their parents or guardians?
If a child under the age of 18 is travelling with one of his or her parents and they have different surnames, a birth certificate must be presented to prove the parentage. Adults travelling with children under 18 of whom they are not the parents are required to present the child’s passport (and visa if applicable), an original legally affirmed or notarized letter signed by at least one of the child’s parents/legal guardians. Where such letter is required, the letter must authorise the travelling adult to take the minor/s on the specified cruise and must authorise the travelling adult to supervise the minor, sign applicable sports waivers and permit any medical treatment that must be administered to the minor which in the opinion of the treating doctor needs to be carried out without delay. A letter can be legally affirmed or notarised by a practicing solicitor, notary or commissioner for oaths for a fee.. The authorisation must then be certified by a Notraius Publicus. Note: The permit must also include confirmation that medical treatment can be provided should a situation arise and a doctor deems that such treatment must be provided immediately. NOTE: These rules also apply when the child is travelling with relatives or friends. If a child is travelling with a foster parent/guardian, they must also be able to provide valid documentation confirming that they are the child’s legal guardians. All documents must be in English and must be brought to the check-in desk at the port on the day of departure.
7. For those who are pregnant or have special needs:
Royal Caribbean International welcomes pregnant guests but (due to limited medical facilities on board) will NOT accept guests who will enter their 24th or later week of pregnancy by the beginning of, or at any time during their cruise. All pregnant guests are required to bring a doctor’s fit to travel letter with them to the pier, stating the number of weeks pregnant at date of sailing and that they are not a high-risk pregnancy. A copy with your booking number included, should be sent to Special Services at special_needs@rccl.com, in advance of sailing. Please check our website for full details.
8. What are the rules for cancellation and transfer of the trip?
8.1 Cancellation Penalties
If you or anybody travelling with you wishes to cancel either your/their holiday, you must contact us (if booking direct) or your travel agent and give notice in writing using registered mail or e-mail to ensure safe receipt of the cancellation letter. The holiday will only be cancelled on the date we receive the written notice of cancellation. Except for bookings made with a non-refundable deposit, if you cancel your reservation you will have to pay the cancellation charges set out below and calculated on the total price of the booking:
| Cruise Length: | Days to Sailing*: | Cancellation Charge (Per Guest): |
| 1 – 14 nights | 50+ days | Deposit only (including increase deposit for non-refundable add-ons) |
| 49 – 31 days | 50% of total price | |
| 30 – 15 days | 75% of total price | |
| 14 days or less | 100% of total price | |
| 15+ nights | 120+ days | Deposit only (including increase deposit for non-refundable add-ons) |
| 119 – 45 days | 50% of total price | |
| 44 – 15 days | 75% of total price | |
| 14 days or less | 100% of total price |
Note: The minimum cancellation charges will always be the loss of deposit (including any increased deposit amount arising from a build your own package). In instances where the deposit amount paid is higher than the 25/50/75% of cruise fare cancellation charge, then the highest of the two amounts is payable as the cancellation charge, i.e. the full deposit amount is retained.
In all cases, amendment or transfer fees are non-refundable. Please refer to section 12 when making a significant amendment as your booking variation may be treated as a cancellation of your original booking and cancellation charges will apply. Therefore, a new booking will be created incorporating any new business rules or terms and conditions applicable.
Please note: The date of departure means the date the arrangements you have booked with us commence. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to your insurance company. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price. For guests making bookings onboard any of our ships, different cancellation policies may apply. Full details will be provided at the time of booking.
9. Passport, Visa dn Other Requirements
9.1 Generally. It is your responsibility to ensure that you have all of the necessary travel documents to complete your Holiday (e.g., cruise documents, air tickets, passport, medical card, proof of insurance, letters for unaccompanied minors, visas and vaccine cards) and that the names on such documents are exactly the same as they appear on your cruise and/or airline tickets. As a courtesy to you, we may provide general information or advice with respect to necessary travel documents required for a given Holiday. Nevertheless, that information is only a guide, it is your responsibility to verify such information with the appropriate government authorities and we do not warrant or guarantee the accuracy of such information. Except where we expressly agreed to obtain a visa, entry permit, or other similar document on your behalf, we do not accept any responsibility if you cannot travel because you have not complied with any passport, visa, or immigration requirements. ADDITIONALLY, YOU MAY BE DENIED BOARDING, WITHOUT A RIGHT OF REFUND, OR SUBJECT TO FINES OR DEPORTATION, IF YOU DO NOT HAVE THE NECESSARY DOCUMENTATION OR IF YOUR DOCUMENTATION CONTAINS AN ERROR.
9.2 Passports. You must have a current passport which is valid for at least 6 months after your expected return date. Depending on your Primary Country of Residence, obtaining a passport may ordinarily take up to 12 weeks, but you should allow longer at busy times of the year. Citizens and permanent residents of certain common travel areas (e.g., the Schengen Area or the Common Travel Area) may be permitted to travel with fewer controls, including without a passport. Nevertheless, we may still require you to provide your passport details to comply with our obligations and strongly recommend that you have and carry a valid passport in case of an emergency or other unforeseen circumstances.
9.3 Visas. Depending on the itinerary, there may be a visa requirement for your Holiday, particularly if you are visiting countries in the North America, Asia, Middle East, China, India, and Australia. If you need assistance when applying for your visas, we recommend VisaCentral, a CIBT company. To make sure you know about the visa requirements for your destination, CIBT has established a dedicated visa portal available at https://cibtvisas.co.uk/royalcaribbean.
THE VISACENTRAL PORTAL IS PROVIDED TO YOU FOR YOUR CONVENIENCE ONLY. IT IS YOUR RESPONSIBILITY TO ENSURE THAT YOU HAVE ALL THE NECESSARY DOCUMENTATION TO ENTER EACH COUNTRY ON YOUR HOLIDAY ITINERARY, EVEN IF YOU DO NOT INTEND TO DISEMBARK THE VESSEL. YOU SHOULD CONFIRM ANY ENTRY/EXIT REQUIREMENTS WITH THE EMBASSY OR FOREIGN MINISISTRY FOR YOUR PRIMARY COUNTRY OF RESIDENCE.
9.4 Other Entry Requirements. Many countries require pre-arrival registrations, vaccination or immunity cards, health declarations or travel permits commonly required together with a valid passport. If your holiday includes a flight or port of call in the United States of America, Australia, Canada, New Zealand, South Korea or the United Kingdom, you may be required to obtain prior electronic authorization before boarding a flight or arriving at a point of entry.
9.5 Other Entry Requirements and Consular Services. Please visit the appropriate office providing consular services for specific entry/exit requirements for each destination country during your Holiday. You can access the latest travel advice from the foreign ministry of your Primary Country of Residence, from the European Commission’s Consular Protection access portal available at: https://consular-protection.ec.europa.eu/travel-advice. If you require assistance locating the appropriate office, please contact your local booking office or travel agent.
10. Air travel in connection with the cruise.
If the flight is booked separately, the flight is not included as part of the package and will therefore not be covered by the rights applicable to package holidays. It is your responsibility to allow plenty of time between the flight and the cruise both on departure and return.
If you have booked your flight through us, it will be included as part of the package and you will be subject to the rights of package travel for the entire journey. If for any reason caused by us you are unable to make your flight, you must contact our representative at the airport. If there is no representative on site, please call the number in your travel documents. This service is staffed by English-speaking personnel. Any changes to the flight ticket must be made in cooperation with us (we are not responsible for tickets purchased on our own). In the event of flight cancellations, we reserve the right to change to another itinerary and another airline.
11.General booking conditions for flight bookings
At the time of issuance of these Terms and Conditions, EU airlines are required to transfer certain personal information about passengers (mainly, but not exclusively, information on a passenger’s passport data page) to the US authorities as well as to the applicable authorities in other countries to which you are travelling prior to departure for the purpose of the current flight booking. While we may obtain some of the information we need from you at the time of booking, we also require you to provide us with additional personal information within specific timeframes. We strongly recommend that you provide personal details for all guests (including full names, dates of birth and passport details) through our online check-in process as soon as possible after booking, as this will help us to ensure that we can issue all flight tickets with the correct details within the deadlines we have specified. We have the right to refuse your booking or treat any such failure to provide the specified information within the time limits specified as a cancellation of your holiday. If you have not provided us with complete and accurate information, your travel companion may be denied boarding on your cruise ship and/or flight on arrival or departure. If this occurs due to your failure to fully comply with such obligations, we cannot accept any liability to you or any member of your travel party and we will not provide you with any compensation or make any refunds to you or your travel party in such circumstances. You will also be responsible for your own travel arrangements going forward and your return journey. Further, if such failure to provide this information results in a fine, surcharge or other financial penalty being imposed on us, you will also be responsible for reimbursing us. Please also refer to our Privacy Policy available on the website.
From the airport to the port
11.1 How do I get to my cruise?
On our standard flight and cruise packages we offer flight departures from a selection of Nordic airports. Some flight options may incur a surcharge which will be communicated at the time of booking. Please note that we cannot always offer a direct flight as this is dependent on the airline’s schedule and availability. When building your own package, if you require transfers, you will need to add them to your booking yourself as these are not added automatically.
All flights are subject to the following conditions:
All flight tickets are subject to the availability and conditions of carriage of the applicable airline which can be viewed on the airline’s dedicated website or are available upon request. These conditions set out your rights and obligations which you must comply with. In the event that we incur costs due to your failure to comply with the Conditions of Carriage, we reserve the right to pass such costs on to you. Although the dates of your entry and exit will be advised at the time of booking, the flight times and/or route may not always be shown on your confirmation invoice. Flight times shown on your confirmation invoice are for guidance only and may be subject to change. The confirmation invoice will show the latest scheduled times. Your actual flight times will be shown on the flight arrangement page of your cruise ticket (e-document), which you should check carefully as soon as you receive them. We cannot provide flight times and itinerary for bookings made more than 10 months before departure, they are provided at least 30 days before departure. Please note that your booked flight may not be the most direct route and may also involve several stops en route to your destination, which may require you to disembark the aircraft. When guests travel together but are booked on different booking numbers, we cannot always guarantee the same itinerary as this is subject to availability. That information will be provided as soon as we are able to do so. An agreement between us will be in place when we send out the confirmation invoice, even when we are unable to provide flight times. The flight times and airlines shown on your confirmation invoice cannot be guaranteed and are subject to change. While we endeavour to book the best connections, some waiting time at connecting airports may occur. We are not always able to confirm the route, service (scheduled or non-scheduled), airline, aircraft type or destination airport that will be used for your flight included in your holiday. When this information is provided at the time of booking or subsequently, it is still subject to change (including substitution of non-scheduled flights for scheduled flights and/or re-routing of flights due to cancellation or change of scheduled flights or unavailability). Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges. The actual flight times will be those shown on your tickets, which will be sent to you approximately four weeks before departure. You must therefore check your tickets very carefully immediately upon receipt for confirmation of correct flight times. Please note that it is possible that flight times may change even after tickets have been sent – we will contact you as soon as possible if this occurs. Any changes to your flight ticket or other arrangements will be subject to availability and will incur an administration fee of 250 NOK per person plus any additional costs and charges incurred by us or imposed by the airlines or other supplier. If your flight tickets have been issued, airline cancellation/rebooking charges will also apply. In some cases this may be the full cost of the ticket. If you wish to travel with a particular airline, a particular route, if your departure and/or arrival date differs from the standard air and cruise package, any additional costs and charges incurred by us or imposed by the airlines may be added.
11.2 What type of ticket and seat is booked?
Unless you book and pay extra for an upgrade, you’ll be flying economy class. We strongly recommend checking in early if you have a specific seat request as we have no control over seat allocation – you pay the airline directly if they charge extra – and sometimes seat selection is only allowed once your flight tickets have been paid in full and issued. Flights are often full, your choice of seats may not be available and it may not be possible to get seats together. At our discretion, we will arrange special group rates with certain airlines (allotment) and in some of these cases you may not be able to pre-book your seats – they will be allocated when you check in online or at the airport. Only passengers in satisfactory health may sit at the emergency exit on board an aircraft. Emergency exits will therefore only be allocated at the discretion of the airline at check-in. Some flights will involve a change of aircraft. Where applicable, and if we can advise you, this information will be shown on your confirmation invoice. The flights used in connection with our cruises may be based on special fares and may not be with the most direct route. The flight may have at least one refuelling and/or other stop and this may not appear on your confirmation invoice. Flights will be either scheduled or non-scheduled. Most airlines have a smoke-free policy. We/the airline will endeavour to accommodate special needs such as special dietary requirements, meet and greet and wheelchair assistance. Unfortunately, we/the airline cannot guarantee your request. Some medical assistance and special dietary requirements may incur an extra charge, which will be billed accordingly.
If you have any special needs during your flight please email airsea.nordic@rccl.com. All such requests should be communicated at the time of booking. Failure to comply with a special needs request for any reason will not be considered a breach of contract. Airlines may, at their discretion, refuse to carry guests with certain medical conditions. You must provide details of all medical and physical conditions affecting you and/or any member of your travel party at the time of booking. See also Section 7. We do not guarantee that guests travelling within the same party will be confirmed on the same flight. The ability to pre-book your seats and complete check-in online varies by airline and ticket class. Please visit your airline’s website for more information.
11.3 How do I upgrade my flight ticket?
Subject to availability and any applicable fare differences, you can arrive in style by upgrading your flight ticket. If you are interested in upgrading your flight ticket, please let us know at the time of booking and your request will be forwarded to our flight department. The upgrade package may differ from the upgrade package offered directly by the airline.
12. Can I change my booking after it has been confirmed?
It is your responsibility to confirm that you are fit to travel before making a booking. Depending on the type of fare you have chosen, you do not automatically have the right to cancel or make certain changes once your holiday has been confirmed, unless we have breached our obligations under this document or otherwise under applicable law. If you wish to make a change to your holiday, you must notify us at least 91 days before departure for holidays with flights included or final payment due date for all others. Depending on the nature of the change, you may be required to submit your request in writing. We will endeavor, but cannot guarantee, that we can accommodate all change requests.
If we accept your change request, a non-refundable fee will be due immediately, together with any fare differences, costs incurred by us, and costs or charges incurred or imposed by third parties (e.g. airlines or ground transportation providers), which in some cases may amount to the entire Fare. Change fees will be calculated as follows:
i) Name changes (replacing one guest with another) can be booked up to 7 days prior to departure and a fee of NOK 600 per name change per booking will apply. The replacement guest must fulfill all necessary conditions to be able to participate in the cruise (e.g. age, health and visa requirements). Name changes to the main guest or both names on a booking will be considered a transfer.
ii) All other changes (such as transfers, changes of ship, sailing date, flights or brand) can be booked up to the final payment due date and are subject to a fee of NOK 900 per guest per booking.
The above change fees are imposed by us only. Transfers are only accepted on a “like for like” basis, i.e. same ship, sailing date and cabin. Depending on the change, some of our suppliers may treat name changes as cancellations and rebookings. Any promotions applicable to a booking (such as loyalty discounts, stay rates or minimum occupancy) must be fulfilled after any changes to the booking, otherwise such promotions will be lost and the booking will be re-priced at the applicable rates.
13. What information do I need to provide and why?
From time to time, we may be required to disclose certain personal information about our guests to US immigration authorities, airlines and/or other relevant authorities, and such information will be disclosed to the extent permitted by national law. US security regulations require us to disclose certain personal information to the US authorities. This information, which must be made available to us at least 3 days prior to departure and is expected to include accurate personal information, including passport numbers, emergency contact numbers and insurance information. We recommend that you record this information by logging in online at www.royalcaribbean.com/nor. (You will need your order number and sailing date). If we have already received this information at the time of booking, please check that the information is correct. If you do not provide the correct information or are missing any of the required information, you may be denied entry to the US, on the flight or on board the ship. We do not accept any exceptions in this regard and do not provide any compensation or reimbursement. You are responsible for your own repatriation should such a situation arise. The usual cancellation rules apply in such cases.
14. How are complaints and disputes handled?
If you believe there is a defect in the trip, you must notify us or your travel agent without undue delay. Notify the ship’s staff if any defects or deficiencies occur after boarding. A written complaint must always be submitted to us or your travel agent, and this must be submitted without undue delay. You can send the complaint to us at P.O. Box 114, Lilleaker, 0216 Oslo, or by e-mail to custservice.nordic@rccl.com. or to your travel agent. We will then process the complaint and provide you with written feedback. We cannot accept complaints that have been submitted on behalf of others. The complaint must be written and signed by at least one of the travellers in the same booking.
If we reject your complaint after our internal complaint handling, or if you are not satisfied with the solution we can provide, you can file a complaint Norsk ReiselivsForum (Pakkereisenemda and Transportklagenemda). For more information on how to lodge a complaint and to access the web-based complaints portal, please visit the website of Norsk ReiselivsForum, at reiselivsforum.no.
15. Can we make changes to the package?
15.1.1 Reservation for price changes
We reserve the right to increase the price of your package tour if this is a direct result of;
(a) changes in the price of passenger transport due to an increase in the price of fuel or other energy sources,
(b) changes in the taxes or charges for the travel services included in the contract imposed by third parties not directly involved in the implementation of the package; or
c) exchange rates relevant to the package.
You will be informed of any price increase and the reasons for it at least 20 days before the start of the package. If the price increase represents more than 8% of the total cost of the trip, you have the right to cancel the trip at no extra cost.
You will have the corresponding right to claim a price reduction as a result of the reasons mentioned in points a)-c) above. In the event of a right to a price reduction, we will make a deduction for administrative costs.
15.1.2 Reservation on change of itinerary prior to the start of the package
(I) Change of itinerary prior to the start of the package means that we will refrain from calling at one or more of the ports that we have previously announced that we will call at.
(II) We cannot guarantee that the ships will always call at all ports announced or follow the announced itinerary to the letter, and therefore reserves the right to make changes to the itinerary, including in the following cases:
a) If we deem that the ship’s crew and passengers will not be safe if it calls at one or more scheduled ports. The reasons for this may include, for example, adverse weather conditions, war, riots, natural disasters, fire, terrorism, demonstrations, contagious diseases, civil disturbances, accidents, etc. at one or more of the scheduled ports.
b) In the event of disruption of operations, including port congestion, at one or more of the scheduled ports.
c) In the event of a lock-out at one or more of the ports on the itinerary.
d) In the event of unexpected disproportionate increases in port charges at one or more of the scheduled ports.
e) In the event of a disruption of operations, including port congestion, at one or more of the scheduled ports.
In the event of a change of itinerary due to unavoidable and extraordinary circumstances, you do not have the right to claim compensation, see point 17.
(III) We further reserve the right that vessels may be chartered prior to departure and passengers with reservations must be changed or cancelled. In the event of amendment or cancellation due to chartering, the general rules of the Package Travel Act apply.
In the event of a change of itinerary prior to the commencement of the package holiday, we will attempt to accommodate the change of itinerary by calling at alternative ports. The alternative ports will be comparable as far as possible to the originally advertised port(s), and will be located as far as possible in the vicinity of the originally advertised itinerary.
15.1.3 Reservation on change of itinerary after the start of the package
(I) Change of itinerary prior to the commencement of the package means that we fail to call at one or more of the ports previously notified by us.
(II) We cannot guarantee that the ships will always call at all the ports announced or that they will follow the announced itinerary to the letter, and therefore reserves the right to make changes to the itinerary, including in the following cases:
a) If we consider that the crew and passengers of the vessel will not be safe if it calls at one or more scheduled ports. The reasons for this may include, for example, adverse weather conditions, war, riots, natural disasters, fire, terrorism, demonstrations, contagious diseases, civil disturbances, accidents, etc. at one or more of the scheduled ports.
b) if one or more of the scheduled ports experiences operational disruptions, including port congestion, etc.
c) in the event of a lock-out in one or more of the ports on the itinerary
d) in the event of unexpected disproportionately high increases in port charges in one or more of the scheduled ports
In the event of a change of itinerary due to unavoidable and extraordinary circumstances, you do not have the right to claim compensation, see point 17.
In the event of a change of itinerary, we will attempt to accommodate the change of itinerary by calling at alternative ports. The alternative ports will be comparable as far as possible to the originally advertised port(s) and will be located as far as possible in the vicinity of the originally advertised itinerary.
15.1.4 Reservation of Departure and Arrival Times
(I) Due to the special circumstances of cruise travel and sea transport, we reserve the right to deviate from the arrival and departure times of the notified ports. See points 16.1.1 – 16.1.3 above.
16. Can we cancel the package?
16.1.1 Overarching
We can cancel the package at any time according to the rules of the Package Travel Act. We would like to draw your attention to the fact that in the event of a cancellation as described in paragraphs 16.1.2 and 16.1.3 below, you are not entitled to claim compensation.
16.1.2 Too few registered
RCL may cancel the package tour if the final number of bookings for the tour is less than the minimum number required. Notice of such cancellation will be given at the latest:
a) 20 days before the start of the trip for trips lasting more than 6 days.
b) 7 days before the start of the journey for journeys lasting between 2 and 6 days.
c) 48 hours before the start of the journey for journeys lasting less than 2 days.
If we cancel the trip due to insufficient bookings, the booked guest is entitled to a full refund or a future cruise certificate of equivalent value.
16.1.3 Circumstances beyond our control
Except as otherwise expressly stated in these terms and conditions, we disclaim all liability if your cruise or a service we have promised to provide cannot be delivered in whole or in part as a result of unavoidable and extraordinary circumstances (force majeure).
By unavoidable and extraordinary circumstances we mean events that neither we nor the provider of the service in question could have foreseen or averted, even if all reasonable measures had been taken. Such events may include war or threat of war, other serious security problems such as terrorism or threat of terrorism, significant risks to human health such as an outbreak of a serious disease at the destination, or natural disasters such as floods, earthquakes or weather conditions which make it impossible to make a safe journey to the destination under the contract and similar conditions beyond our control.
If, as a result of unavoidable and extraordinary circumstances, we are unable to get you home from your trip on time, we will meet our obligations under the relevant package travel legislation and cover the cost of necessary accommodation for up to 3 days. The above limitations on the coverage of expenses do not apply to pregnant women or persons with special needs, provided that we have received information from the travellers concerned about their situation at least 48 hours before departure.
17. What other conditions apply to the holiday?
Airlines, hotels and our other suppliers have their own terms and conditions that apply to your holiday. Some of these conditions limit or release airlines or other suppliers from liability to you, often in accordance with international conventions.
18. Travel Guarantees?
We are a member of the Travel Guarantee Fund in Norway. This means that you will be refunded your money and possibly guaranteed repatriation and any necessary accommodation while waiting for repatriation, if the holiday has already started and we would not be able to offer you the holiday you have been confirmed due to insolvency. We have issued a bank guarantee for all Nordic passengers. The Travel Guarantee Fund’s telephone number is (+47) 51 85 99 40 and its address is P.O. Box 227 Sentrum, 4001 Stavanger, Norway.
19. Travel Insurance
Passengers are required as a condition of our accepting your booking to take out adequate and appropriate travel insurance to cover as a minimum all travel, cancellation, curtailment, medical and repatriation liabilities (including where these arise as a result of circumstances outside your control such as, without limitation, accident or illness or inability to travel for other reasons). You must read policy details carefully and take them with you on Holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable for your individual needs. Except where required by Applicable Law, we do not verify the extent or adequacy of the cover provided by any insurance policies.
20. Shore Excursions and Related Activities
The information contained relating to shore excursions on our systems and documentation is correct to the best of our knowledge at the time of issue. Our descriptions may refer to activities that are available in the ports you are visiting. Please note that these excursions are owned and operated by local operators who are independent third parties. We have no responsibility for any such activities, as they are neither run, supervised nor controlled in any way by us. These activities are provided by local operators who are entirely independent of us and we act as the agent for these operators. They do not form any part of your contract with us even where we suggest particular operators/centres and/ or assist you in booking such activities in any way, unless they are expressly booked as part of your package holiday.
Agreements you enter into directly with providers in relation to shore excursions are between you and the local operators, and do not form any part of your contract with us, irrespective of the fact we may provide practical assistance to you in booking such activities or even make the booking on your behalf. Accordingly, we cannot accept any liability, whether in contract, tort or otherwise, in relation to such activities.
Shore excursions may involve or require physical exertion, or involve a degree of risk or danger, and you should carefully consider whether the shore excursion is suitable for you. It is your responsibility to adequately research any shore excursions and/or activities you intend to participate in and make any relevant enquiries of the third-party operators of same to ensure that you are prepared with appropriate attire for the excursion/activity, including any necessary attire for difficult/dangerous terrain, physical exertion for long periods, and/or extremes of weather.
Accordingly, we cannot guarantee that shore excursions are available generally or for guests with disabilities – please contact us or your travel agent for information on specific excursions.
Special arrangements for those guests with reduced mobility or disability may be available on certain shore excursions that have been risk assessed as suitable. For details including any cost consequences for making those special arrangements, please email shorexaccess@rccl.com with details of any special requirements. Where applicable, please also provide wheelchair/scooter dimensions, weight and battery type. Tours involving flights, special events, overland and hotel stays can result in costs to us and may be subject to a cancellation fee.
We cannot guarantee and do not make any representations as to the accuracy of any information given by us or local operators in relation to such activities or about the resorts/area/location you are visiting generally (except where this concerns the services which will form part of your contract) or that any particular excursion or activity which does not form part of our contract will take place, or the way in which it will take place, as these services are not under our control.
If you feel that any of the activities mentioned, which are not part of our contract, are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. If we become aware of any material alterations to resorts/area information and or such outside activities, which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of the booking, though we cannot guarantee to do so.
Notwithstanding the above, you acknowledge and agree that the very nature of recreational activities on the shore excursion that you are participating in can be dangerous, with inherent risk, dangers and hazards and personal injury (and sometimes death) can occur, and you agree to assume and accept all risks of personal injury or death which may occur. The potential dangers and risks associated with these activities may include but are not limited to difficult and dangerous terrain, physical exertion for long periods, extremes of weather including sudden and unexpected changes and evacuation difficulties in the event of injury.
By using, participating in, engaging, or booking a shore excursion you accept these risks and agree that Royal Caribbean Cruises Ltd. trading as Royal Caribbean Group, and all of its subsidiaries, affiliates, employees, successors, assigns, affiliated ships, respective masters, officers and crew, operators, charterers, underwriters, agents, servants, administrators, contractors and third party operators are not liable to any claim you, your dependents or legal representatives (except where we have been negligence) for, breach of contract or statute or statutory duty resulting in personal injury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise),or for any punitive, exemplary, special or incidental loss or damage whether such liability arises in contract, tort , equity, from its supply of the shore excursions.
By using, participating in, engaging, or booking a recreational activity you acknowledge, agree and understand that the risk warnings contained above constitute a ‘risk warning’ for the purposes of any relevant legislation.
Please Note: any dispute or claim arising out of a shore excursion must be brought against the local excursion operator, however if such dispute or claim is made against a Royal Caribbean contracting entity, it must be brought in the Courts of Norway, in accordance with laws of Norway who shall have sole jurisdiction over such dispute or claim.
Tenders
In some ports the ship will anchor offshore and use smaller boats which hold around 100 people (known as tenders) to transport guests to shore. Guests will go to a tender platform from which you will board the tender. On occasion and due to operational reasons, it is necessary for us to switch from a docked port of call to a tender. Please note that passengers embark, travel in and disembark tenders at their own risk.
The tender services are provided by independent third parties and Royal Caribbean International does not operate, supervise or control them in any way. Accordingly, we cannot guarantee that tenders are available or even suitable for guests generally or whether they are available and suitable for guests with disabilities or reduced mobility. Royal Caribbean International is not liable or responsible for any illness, injury or death of any passenger or for any damage to, or loss of any luggage or other personal possessions of any passenger arising out of or in connection with travelling and alighting on the tenders, as these services are not under our control.
You are required to follow all directions given to you by the staff on the tenders. If you cause damage to the tender or her furnishings, or equipment, or any other property on the tender, or to any other passenger, you shall be fully liable for such damage and indemnify Royal Caribbean International against all costs or claims which arise.
21. Intentionally omitted.
22. What is our liability to guests?
Subject to section 22.2 below we promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.
In addition, we will only be responsible for acts or omissions of our employees, servants or agents if they were at the time of the alleged act or omission acting lawfully and performing duties or services on our specific instructions, and within the course of either their employment or their engagement by us.
We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
The act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; or
The act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable; or
An event or circumstances which we or the supplier of the services could not have foreseen or avoided even if taking all reasonable care; or
The act and/or omission(s) of any person(s) who at the time of the alleged act or omission was not acting lawfully and performing duties or services on our specific instructions, and within the course of either their employment or their engagement directly by us; or
‘Force Majeure’ events as defined in section 22.3 below.
We cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (2) which did not result from any breach of contract or other fault by ourselves or our employees.
Additionally, we cannot accept liability for any business losses. We cannot accept responsibility for any services, which do not form part of the package holiday. This includes, for example, any additional services or facilities, which your hotel or any other supplier agrees to, provide for you or where the services or facilities are not advertised in our brochure or on the website, and we have not agreed to arrange them. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
If the particular services which gave rise to the claim or complaint complied with local standards, laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of Norway which would have applied had those services been provided in Norway. The exception to this is where the claim or complaint concerns the absence of a safety feature, which might lead a reasonable holidaymaker to refuse to take the holiday in question.
22.2 Limit of Liability to Guests
Whilst onboard our ships you may participate in recreational activities. You acknowledge and agree that, by their very nature, the recreational activities that you are participating in can be dangerous with inherent risks, dangers and hazards, and personal injury (and sometimes death) can occur and you agree to assume and accept all risk of personal injury or death which may occur. By using, participating in, engaging, or booking any recreational activity, you accept these risks and agree that Royal Caribbean Cruises Ltd. trading as Royal Caribbean Group, and all of its subsidiaries, affiliates, employees, successors, assigns, affiliated ships, respective masters, officers and crew, operators, charterers, underwriters, agents, servants, administrators are not liable for any claim by you, your dependents or legal representatives in negligence, breach of contract or statute or statutory duty resulting in personal injury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise),or for any punitive, exemplary, special or incidental loss or damage.
By using, participating in, engaging, or booking any recreational activities onboard, you acknowledge, agree and understand that the risk warnings contained above constitute a ‘risk warning’ for the purposes of the relevant legislation.
You acknowledge, agree and understand that Royal Caribbean Cruises Ltd. trading as Royal Caribbean Group, and all of its subsidiaries, affiliates, employees, successors, assigns, affiliated ships, respective masters, officers and crew, operators, charterers, underwriters, agents, servants, and administrators are not responsible in any way for the actions, inaction, omissions, negligence, or wilful or deliberate misconduct, of independent third parties, including, but not limited to, any independent third party suppliers of tenders, shore excursions and/or activities and you agree to assume and accept all risk of personal injury or death which may occur, and hereby waive the right to pursue a claim against Royal Caribbean Cruises Ltd. trading as Royal Caribbean Group, and all of its subsidiaries, affiliates, employees, successors, assigns, affiliated ships, respective masters, officers and crew, operators, charterers, underwriters, agents, servants, administrators, contractors and third party operators for any personal injury or death in any way whatsoever arising from such activities. All participants who engage in such recreational activities do so at their own risk. Limit of liability for any shore excursions activities is covered in section 20 of these Booking Conditions.
THIRD PARTY BENEFICIARIES:
Please note: Lead Guest accepts on behalf of themselves and their travelling party that Carrier’s exclusions and limits of liability (including all rights, defences and immunities) specified in these Booking Conditions shall also apply to and benefit: (a) designated third parties include any parent, subsidiary, affiliate, assignee or successor company of all entities identified in this Clause, (b) the officers, directors, employees, agents, crew and pilots of all the entities identified in this Clause, (c) any and all agents, independent contractors, suppliers, concessionaires, physicians and medical personnel, retail shop personnel, health and beauty staff, fitness staff, shore excursion providers, tour operators, (d) shipbuilders, manufacturers and designers of the Vessel or Transport, (e) suppliers, installers and maintainers of all component parts, launches, appurtenances, craft or facilities (whether at sea or on shore) related to the Vessel or any substitute ship or Transport, owned or operated by their owners, operators, managers, agents, charterers, contractors, concessionaires or others, and (f) owners and operators of all shoreside properties or facilities at which the Vessel or any substituted ship or the Transport may call. This Clause is without prejudice to the applicable statutory rights of any guest.
The provisions of the Convention relating to the Carriage of Passengers and their luggage by Sea 1974 as supplemented and/or varied by any other applicable legislation from time to time in force including, but not limited to Regulation (EC) No 392/2009 (together ‘The Athens Convention’) applies to your cruise as well as the process of getting on and/or off the ship. For any claim involving death or personal injury or delay of or loss of or damage to luggage the only liability we have to you is in accordance with The Athens Convention. This means you are not entitled to make any claim against us which is not expressly permitted by The Athens Convention or which is in excess of the limits provided by The Athens Convention. Any claims covered under The Athens Convention must be made within the time limits set out in The Athens Convention. The Athens Convention limits the maximum amount we as the carrier have to pay if found liable in the event of death or personal injury and for claims concerning luggage and valuables. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is, except as otherwise expressly set out in the Booking Conditions, the most the carrier or hotel keeper concerned would have to pay under the International Convention or Regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating license granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money that you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable International Conventions and Regulations are available from us on request. If you have booked a cruise together with an international flight or regional flight transfer from us – please also see section e 3.4. The current maximum limits that apply under the Athens Convention in the event of our liability for death or personal injury caused by a shipping incident is 250,000 SDRs (approximately £240,000) unless such is caused by an act of war, natural phenomenon, civil war, terrorism or any other exception set out in the Athens Convention. Where we are found to have been negligent this limit is increased to 400,000 SDRs (approximately £410,000). The limit of our liability for death and personal injury for non-shipping incidents is limited to 400,000 SDRs (approximately £379,000). In the event of our liability for damage and loss to baggage, where baggage is deposited with the ship, this is limited to 3,375 SDRs (approximately £4,000) and for damage and loss to cabin luggage this is limited 2,250 SDRs (approximately £2,500).
22.3 What are Force Majeure events?
Except where we specifically say otherwise in these terms and conditions, we cannot accept any liability or pay any compensation where your holiday and/or any other services we have promised to arrange or provide cannot be provided at all, or as promised or you otherwise suffer any damage or loss (as more fully described in clause 5.7 above) as a result of circumstances which are outside our control (‘force majeure’). When we talk about circumstances which are outside our control, we mean any event which we or the supplier of the service in question could not have predicted or avoided even after taking all reasonable care.
Such events are likely to include war or threat of war, acts of terrorists or threats of such acts, riots or civil unrest, industrial action, natural or nuclear disaster, fire, adverse weather conditions, health risks, epidemics, pandemics, mechanical difficulties (which we could not have anticipated or avoided despite our normal comprehensive mechanical checks), the non-availability of ports and ancillary facilities; the inability of cruise operators to operate cruises as a direct or indirect result or consequence of any government or regulatory order, including the United Kingdom’s decision to leave the European Union (including the loss or restriction of shipping or transit rights or the right of cruise operators to access ports and/ or ancillary facilities) and all similar circumstances which are outside our control. If, in the event of unavoidable and extraordinary circumstances, we cannot guarantee your timely return home from your cruise holiday, Royal Caribbean International shall be responsible for necessary accommodation for a period not exceeding three nights per traveler. Such limits may vary with regard to persons with reduced mobility, pregnant travelers and those with specific medical needs whom have made us aware of their needs at least 48 hours prior to travel.
Likewise, if unavoidable and extraordinary circumstances prevent us from completing the voyage, and we notify you of this without undue delay before the start of the package commences, we will have no liability to you save for a refund of the amount paid for the holiday within 14 days. We will not be deemed to have unduly delayed advising you of the cancellation (i) 20 days before the start of the package in the case of trips lasting more than six days, (ii) 7 days before the start of the package in the case of trips lasting between two and six days and (iii) 48 hours before the start of the package in the case of trips lasting less than two days.
23. Privacy Statement
For the purposes of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), and the UK Data Protection Act, 2018 (the “Data Protection Regulations”), RCL Cruises Ltd or RCL Cruises (Cyprus) Ltd. is a Data Controller. In order to process your booking, we need to collect certain personal details from you. These details will include, where applicable, the names and addresses of party members, credit/ debit card or other payment details and special requirements; such as those relating to any disability or medical condition, which may affect the chosen holiday arrangements, and any dietary restrictions which may disclose your religious beliefs. We may also need to collect other personal details such as your nationality, citizenship, gender and passport details in addition to the details mentioned above to provide to third parties in order to fulfill your holiday. We need to pass on your personal details to the companies and organizations that need to know them so that your holiday can be provided (for example your airline, hotel, the ship operator, other supplier, credit/debit card company or bank). We may also be required, either by law or by applicable third parties (such as Immigration such disclosures will only be made if permitted by the Data Protection Regulations or the General Data Protection Regulation (as applicable) and any associated legislation. Such companies, organisations and third parties may be outside the European Union, Norway, Iceland or Liechtenstein if your holiday is to take place or to involve suppliers outside these countries and we shall take steps to ensure that your personal information is kept safe in line with European (EEA) privacy standards. All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept confidential but may be shared with third parties if necessary, in order to provide services to you e.g. transfers through air or land ports. You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We may be entitled to charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances, we are entitled to refuse your request. If you believe that any of your personal details, which we are processing, are inaccurate or incorrect please contact us immediately.
For full details of our privacy policy please go to https://www.royalcaribbean.com/resources/privacy-policy for full details and to find out how to contact us.
CCTV (CLOSED CIRCUIT TELEVISION)
We use CCTV to record images on all Royal Caribbean International® ships for the security and safety of our crew and guests. For further information on how this information is used and how long it is stored for please contact Royal Caribbean International® at privacy@rccl.com.
24. General – contact information.
We are responsible for the satisfactory provision of the travel services in the contract and are obliged to provide assistance to travellers in difficulty. Unless otherwise stated, the following contact details may be used if necessary, including for requests for assistance in the event of difficulties or complaints about deficiencies found during the journey:
RCL Cruises Ltd
Postboks
114 Lilleaker
0216 Oslo
Email: infono@rccl.com
We may charge a reasonable fee corresponding to our actual costs for the assistance if the difficulties are caused intentionally or negligently by the traveller.
VERSION: 17 December 2024