Booking Conditions - Italy

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BOOKING CONDITIONS – ITALY

Important Notice:

You are viewing the Booking Conditions applicable to cruises with Royal Caribbean International (and any related goods and services booked through Royal Caribbean Group). These Booking Conditions are applicable only to guests whose Primary Country of Residence is Italy. If your Primary Country of Residence is not Italy, the please visit https://www.royalcaribbean.com/guest-terms/ to determine the Booking Conditions that apply to you.

“Primary Country of Residence” means the country where you primarily reside at the time of booking the cruise. This should be indicated by you, your agent, or other representative at the time of booking the cruise or at online check-in.

These Booking Conditions are governed by the laws of Italy, and any claims or disputes must be resolved by alternative dispute resolution or under the laws and exclusive jurisdiction of the Courts of Italy.

If you have any questions about which Booking Conditions apply to your booking (or any related goods and services), please speak to your travel agent or your local RCL representative.

These Booking Conditions together with our Guest Conduct Policy and any other current Policies or Supplementary Terms form the basis of your contract with us and apply to your booking. In the event of any inconsistency, these Booking Conditions shall prevail unless we notify you otherwise. Where you make a booking directly with us, the parties to the contract are you and either Royal Caribbean Cruises Ltd or RCL Cruises Ltd or RCL Cruises (Cyprus) Limited, depending on which of those entities will be operating the cruise ship (“Vessel”) on which you sail (the “Carrier”). You will be advised of the relevant Carrier at the time of booking and/or on your confirmation invoice.

“Carrier” shall include: (i) the Vessel, or any substituted ship; its launches or crafts (ii) the Vessel’s operator, owner, manager and charterer; and (iii) with respect to the Land Tour portion of any CruiseTour, the operator of that Land Tour (“LTO”).

In these Booking Conditions, ‘you’ and ‘your’ means all persons named on a booking and ‘we’, ‘us’, ‘ourselves’ and ‘Royal Caribbean’ means either Royal Caribbean Cruises Ltd or RCL Cruises Ltd trading as ‘Celebrity Cruises’ as will be determined as being the Carrier under these Booking Conditions. RCL Cruises Ltd. is a UK registered subsidiary company and UK sales and marketing agent of Royal Caribbean Cruises Ltd. If you book a Celebrity Cruises® cruise-only holiday, fly cruise holiday or build your own package with us, you can have the peace of mind in knowing that we shall have responsibility for the proper performance of all aspects of your holiday.

If you book an Royal Caribbean® cruise only holiday in conjunction with other services (such as flights, on-shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (‘travel organiser’) with whom you book and not provided by us, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. The travel organiser’s own Booking Conditions will apply to your contract (with the exception of section 5.13 (c). Please ensure you obtain a copy of these from your travel organiser before or at the time of booking. Please note we do not have any liability to you in these circumstances. However, in the event we are found liable to you on any basis, our liability and/or obligations to you or your travel organiser will be no greater or different to the liability and obligations we have under these Booking Conditions to consumers who have a contract with us. In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the Booking Conditions set out below.

GUEST HEALTH, SAFETY, SECURITY AND CONDUCT POLICY, AND OTHER POLICIES

It shall be a condition of boarding and remaining on board any of our ships that all passengers comply, during their stay, with our Guest Health, Safety and Conduct Policy (“Guest Conduct Policy”). This policy is intended to ensure that all passengers can enjoy a safe and enjoyable cruise holiday and, as such, the Passenger Conduct Policy sets out the standards of conduct that passengers must follow during their Royal Caribbean International cruise holiday, including transfers to and from the ships, within the terminals, while on board, at ports of call, during shore excursions and at our private destinations. Please see the Passenger Conduct Policy at https://www.royalcaribbean.com/guest-terms/ or contact your local reservations office for more information before you travel.

Key Rights:

The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302 as enacted into English law by The Package Travel and Linked Travel Arrangements Regulations 2018. Therefore, all bookings will benefit from all EU rights applying to packages pursuant to the applicable law in force at the time of booking. Royal Caribbean Cruises Ltd will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, Royal Caribbean Cruises Ltd has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.

Key rights under Directive (EU) 2015/2302 are available for your review at https://www.royalcaribbean.com/resources/eu-package-key-rights.

1. Definitions

1. 1 ‘Seller’

This means the travel agency with which the Traveller has booked the package as defined below (hereinafter the terms “Seller” and “Travel Agency” are understood to have the same meaning).

1.2 “Tourist”

Means the party making the proposal, as identified in the form and with whom the contract of sale of the Tourist Pack is concluded. In these Conditions, the Tourist may also be defined as a “Traveller” or “Guest” or “Cruiser” or “Participant”.

1.3. “Tourist Service”

Pursuant to Article 33, paragraph 1, letter a, of the Tourism Code (as amended by Legislative Decree no. 62 of 21/05/2018) a tourist service means:

1) the transport of passengers;

2) accommodation that is not an integral part of passenger transport and is not intended for residential purposes, or for long-term language courses;

3) the rental of cars, other motor vehicles pursuant to the decree of the Minister of Infrastructure and Transport of 28 April 2008, published in the Official Gazette of the Italian Republic no. 162 of 12 July 2008, or motorbikes that require a category A driving licence, pursuant to Legislative Decree no. 2 of 16 January 2013

4) any other tourist service that does not constitute an integral part of one of the tourist services referred to in points 1), 2) or 3) and is not a financial or insurance service;

1.5. “Tourist package”.

Pursuant to Article 33, paragraph 1, letter c, of the Tourism Code (as amended by Legislative Decree no. 62 of 21/05/2018), a “package” is understood to be the combination of at least two different types of tourist services for the purposes of the same trip or holiday, if at least one of the following conditions occurs:

1) these services are combined by a single professional, including at the request of the traveller or in accordance with his selection, before a single contract is concluded for all the services;

2) these services, even if concluded under separate contracts with individual suppliers of tourist services, are:

2.1) purchased at a single point of sale and selected before the traveller consents to payment;

2.2) offered, sold or invoiced at a fixed or global price;

2.3) advertised or sold under the name “package” or similar denomination;

2.4) combined after the conclusion of a contract by which the trader allows the traveller to choose from a selection of different types of tourist services, or purchased from separate traders through a linked booking process by electronic means where the name of the traveller, the payment details and the e-mail address are transmitted by the trader with whom the first contract is concluded to one or more other traders and the contract with the latter trader or traders is concluded at the latest 24 hours after the confirmation of the booking of the first tourist service.

A combination of one of the tourist services referred to in Article 1.4, numbers 1, 2 and 3, with one or more of the tourist services referred to in Article 1.4, number 4, is not a package if the latter services do not account for 25% or more of the value of the combination and are not advertised or otherwise represent an essential element of it, or are selected and purchased only after the first service included in the package has begun to be performed.

2. Applicable regulations

The sale of Cruises is understood to be governed

(a) by these General Conditions of Sale of Cruises and Package Tours;

b) the additional clauses and conditions contained in the catalogues, brochures and other documentation provided by us to the consumer or available on the website, including the Guest Code of Conduct;

c) by Law no. 1084 of 27 December 1977 ratifying and implementing the International Convention on Travel Contracts signed in Brussels on 23 April 1970 (hereinafter referred to as the “CCV”);

d) the Consumer Code (Legislative Decree 206/2005), where applicable

e) by the Tourism Code (as amended by Legislative Decree 62 of 21/05/2018) and by the Italian and international regulations applicable to the individual services constituting the Tourist Package.

Decree No 160 of 10 September 2021 Regulation laying down implementing provisions concerning the Fund for the compensation of consumers holding vouchers issued pursuant to Article 88-bis of Decree-Law No 18 of 17 March 2020, converted with amendments by Law No 27 of 24 April 2020.

3. General information and technical details

Official information of a general nature on foreign countries – including that relating to the security situation, including the health situation, and the documents required for access by Italian citizens – is provided by the Ministry of Foreign Affairs through the website www.viaggiaresicuri.it or the Telephone Operations Centre on 06 491115 and is therefore publicly available. Since this data is subject to changes and updates, the tourist will – by consulting these sources – verify the officially expressed wording before proceeding with the purchase of the travel package. In the absence of such verification, no responsibility for the missed departure of one or more tourists can be attributed to the intermediary or us.

4. Bookings

4. 1 Bookings must be made through:

a) a Travel Agency chosen by the Tourist from those authorised to sell our Cruises on the appropriate form, which must be completed in full and signed by the Tourist.

b) call centre contacted through the website or by telephone or email;

c) online booking through the booking tool.

At the time of booking, the Tourist must indicate their full name as it appears on the document valid for foreign travel, their date of birth, a telephone number and an email address for any emergency communications before departure. Future cruises can be purchased on board our ships for any destination in our programme. The terms and conditions of sale may differ from those shown in our catalogues and will therefore be made known directly on board, before any booking is made.

4.2 All bookings are subject to written approval by us who will communicate this confirmation to the Travel Agency through which the booking was made or to the Tourist himself in the case of direct contact.

4.3 At the same time as confirming the booking, we will send the Travel Agency or the Traveller a statement indicating the names of the Tourists who made the booking, the Cruise chosen and the total amount due from the Tourists for the Cruise and any additional services, as well as the amount due as a deposit.

4.4 The acceptance of bookings is subject to the availability of places and is considered finalised, with the consequent conclusion of the contract, only at the time of confirmation (possibly also by electronic means) by us to the Travel Agency or the Tourist and is subject to the condition precedent of the receipt of the deposit as per Art 6.1.

The Tourist who requests any change in the reservation (price, departure, ship, etc.), after it has been confirmed and up to 45 days before the cruise departure date, must cancel the previously confirmed reservation by paying the penalties as per Art. 9.3 and then make a new reservation. We, however, reserve the right to accept or not the change according to availability, charging the Tourist a variation fee to reimburse administrative costs related to the change. In the case of

In the case of booking changes requested in the 44 days prior to the date of departure of the Cruise, we reserve the right to accept or refuse the change, without prejudice to the applicability of the penalties referred to in Article 9.3 if the Tourist cancels the booking due to non-acceptance of the change.

4.5 The Travel Agency acts as an agent for the Tourist and shall only issue a copy of the contract to the Tourist after receiving written confirmation of the booking from the Provider.

4.6 In the case of a single booking made for more than one person listed in the booking, the person making the booking warrants that he or she has the necessary powers of representation for those persons and undertakes to ensure that all contractual obligations, including payment obligations, are met by the beneficiaries of the booking.

4.7 The minimum age for travel is 18 years on fleet ships departing from Europe, Asia, Australia and South America and 21 years on ships departing from North America. In the latter case, minors under 21 years of age will not be allowed to travel unless accompanied by a parent or legal representative or a person over 21 years of age. The port of origin of the cruise is decisive. This restriction does not apply to married couples who are at least 18 years old (marriage certificate required at the time of booking and embarkation). Any minor who is not travelling with at least one parent/legal representative will only be allowed to embark and participate in the cruise if accompanied by a person of legal age (18 or 21). Minors must share a room with a person of legal age (18 or 21). The only exception is if the minor occupies a connecting cabin, immediately adjacent or directly opposite in the aisle to that of the accompanying parent/legal representative. For minors under 17 years of age who are not travelling with at least one parent or legal representative, written authorisation from a parent or legal representative must be provided at the time of embarkation. For persons aged 18, 19 or 20 years at the time of departure of the cruise the authorisation is not required. For minors under 14 years of age at the time of departure of the cruise, who are travelling without both parents/legal representative, their own identity document valid for foreign travel and a written authorisation on a special accompanying letter issued by the Questura (Police Headquarters) or downloadable online at https://passaportonline.poliziadistato.it is required, which must also specify the foreign countries in which the ship will call.

This letter must authorise the adult traveller to take and look after the child on the specific cruise, allow him/her to authorise the performance of certain sports and allow the decision for any emergency medical treatment to be administered to the child. If such proof is not produced, the minor concerned will not be allowed to board or participate in the cruise. We will not be liable for any costs, expenses, losses incurred by the minor concerned, the persons who paid for his or her cruise, or any person travelling with the minor who decides not to continue the holiday, as a result of the non-boarding and will not pay any compensation or reimbursement for the above causes.

A child travelling with only one parent/legal representative must present, together with his/her identity document, the proxy (pre-printed form provided by us to be completed by the delegating parent) and a copy of the delegating parent’s identity document. If the child’s document does not contain the parents’ details, an official document is required, such as a birth certificate, family status, maternity/paternity certificate, divorce papers, etc., proving the child’s status as a parent or legal representative. Proof of legal representation is also required when the child is travelling with a legal representative. Official documents such as the full birth certificate, family status, maternity/paternity certificate are also required at boarding when the child is travelling with both parents, unless this relationship is already specified on the child’s identity document. Please note that from 26 June 2012 all minors must have their own identity card or passport.

There are some facilities on board where access is restricted according to age. In the daily programme and at the Guest Relations Desk you will find all the details of the services on board with the relevant age limits. The minimum age for embarkation is six (6) months of age and twelve (12) months of age for transatlantic, transpacific, Hawaii, some South American and other selected cruises. For the purposes of this policy, all cruises that have 3 or more consecutive days of sailing require a minimum age of twelve (12) months on the first day of the cruise. The health and safety of Guests is our priority. As such, given the limitations of the on-board medical facilities, equipment and personnel, we cannot accept requests for exceptions to this policy or waive it.

4.8 Reservations cannot be accepted from Tourists who will enter the 24th week of pregnancy at the beginning or during the course of the cruise. All pregnant women will be required to produce a medical certificate at the time of embarkation stating that they are in good health and that they are fit to participate in the trip and the date of the expected birth. We cannot, in any way, be held responsible for any event occurring during or after the trip or arising from or in any way connected with the state of pregnancy.

4.9 During negotiations and in any case prior to the conclusion of the contract, general information, updated to the date of publication of the catalogue, shall be provided in writing regarding health obligations and the documentation required for expatriation. In any case, prior to departure, tourists will check the updated information with the competent authorities (for Italian citizens, the local police headquarters or the Ministry of Foreign Affairs via the website www.viaggiaresicuri.it or the Operations Centre by telephone on 06.491115) and will comply before travelling. In the absence of such verification, no responsibility for the missed departure of one or more tourists can be attributed to the intermediary or us. Tourists must inform the intermediary and us of their nationality and, at the time of departure, must definitively ascertain that they are in possession of vaccination certificates, individual passports and any other document valid for all countries covered by the itinerary, as well as residence visas, transit visas and any health certificates that may be required. In addition, in order to assess the health and safety situation in the countries of destination and, therefore, the objective usability of the services purchased or to be purchased, the Tourist will find official information of a general nature at the Ministry of Foreign Affairs that expressly indicates whether or not the destinations are subject to formal discouragement.

It is the responsibility of the Traveller to ensure that he is medically and physically fit to travel. At the time of booking (or as soon as possible if the infirmity occurs after the booking) the Tourists must communicate in writing by means of a signed form to the Travel Agency or to us directly, in the case of direct sales, any special needs or health or physical conditions (pregnancy, food intolerances, disabilities, etc.) that may require special treatment or medical requirements during the Cruise and/or any shore excursions or that may limit or prevent the use by the Tourists of services or facilities. In the event that the reports do not correspond to the actual physical condition of the Participant, we reserve the right to cancel the booking or reassign the guest to a standard room. The Tourist shall be liable for all damages, costs or losses of any kind caused to himself, to us and to third parties due to a medical or physical condition that was not communicated on the appropriate form and with specific consent at the time of booking (or later if the infirmity occurred). Guests using a wheelchair must bring their own folding wheelchair and may be prevented from accessing certain areas of the ship for space or safety reasons.

There may also be instances (e.g. when using auxiliary boats) where there are no suitable means of transporting Guests in wheelchairs, which would prevent disembarkation in some ports.

Disabled Guests must be self-sufficient or travel with someone who can offer them the necessary assistance. Please note that the number of rooms suitable for disabled Guests is limited and subject to availability.

We reserve the right to refuse travel to anyone who, in its reasonable opinion, is physically or mentally unfit to travel or requires care that cannot be provided on board (EU Regulation 1177/2010).

4.10 Information relating to the Cruise not contained in the contractual documents, catalogues, brochures, our website or other means of communication, will be provided by us to the Tourist, in accordance with the provisions of the Tourism Code (as amended by Legislative Decree no. 62 of 21/05/2018), in good time and in any case before the conclusion of the contract.

4.11 It is the responsibility of the Tourist, prior to the conclusion of the contract, to take ample and detailed information regarding the health and safety situation in the places touched by the trip; the conclusion of the contract implies the knowledge of these conditions by the Tourist and the acceptance of any risk factors connected to them.

5. Checking account statements and booking data

The Tourist must carefully check the accuracy of all the data on the statements sent by us to the Travel Agency as confirmation of the booking and, in particular, the correctness of names and personal details, the Cruise chosen and its dates, insurance details, any excursions booked and to immediately – and in any case within 3 days of the statement being sent to the Travel Agency – report any errors or inaccuracies (unless the booking was made in the 30 days prior to the departure of the Cruise, for which communication of any errors must be immediate).

We decline any responsibility for damages in the event of delays in the communication by the Tourist of any errors and/or inaccuracies in the booking confirmation.

6. Payments

Deposit amounts vary by cruise duration, package selection and stateroom category.  Unless otherwise listed on your booking confirmation, to make a booking you must pay the applicable deposit as follows:

For standard staterooms (deposits listed per person):

  • 1 – 5 nights EUR€100
  • 6 – 9 nights EUR€165
  • 10 –14 nights EUR€165
  • 15+ nights & CruiseTours EUR€490

For all suites: a non-refundable deposit equal to 10% of the cruise fare (based on double occupancy) will be required.

Please note that we must receive the balance of the holiday cost no less than 30 days prior to departure or 120 days prior to departure for selected sailings of 15 nights or longer. If you book within this schedule, you must pay the total holiday cost at the time of booking. For bookings including flights, a higher deposit may be required to guarantee the flights. Any increase in the deposit will be notified at the time of booking. Payment of the deposit implies acceptance of the contract and its terms and conditions.

Failure to pay the balance by the established dates constitutes non-fulfilment for which we may make use of the express termination clause and consequently proceed to terminate the contract, without prejudice to compensation for any further damages suffered by the same.

The transport ticket, which constitutes proof of entitlement to board the ship, will be delivered after the total price has been paid to the Travel Agency or directly to the customer’s e-mail in the case of online purchases.

Payments made to the Travel Agency are considered finalised only when they are actually received by us.

7.  Price

7. 1 All prices for the Cruise only are per person and in Euros, with two people sharing the specified room. The price includes accommodation in the chosen room with full board (excluding drinks except those available in free service areas), cruise fees, port taxes, most of the entertainment on board (some activities on board certain cruises/destinations may be subject to a charge).

Anything not expressly mentioned is excluded: in particular, and by way of example only, the price does not include service charges to on-board staff, shore excursions and personal expenses (e.g. drinks on board, laundry, health and beauty treatments, telephone calls, etc.), transfers, purchases from on-board boutiques and other similar expenses. All prices are subject to availability and reconfirmation at the time of booking.

The flight supplement refers to the lowest fare (including taxes) available at the time of publication of this brochure.

7.2 The Provider warrants that it will not increase the price of the confirmed Tour Package after it has received full payment of the price. However, the Provider may at any time increase or reduce the prices of the Tourist Packages compared to those indicated in the catalogue if they have not yet been sold. The price of the Tourist Packages chosen by the Tourist will be confirmed at the time of booking.

7.3 After the booking is confirmed, but before the balance is received and, in any case, at least 30 days before departure, we may increase prices only if there is an increase in the costs of transport included in the price (e.g. fuel)

and/or in the level of taxes or fees on the services included in the contract imposed by third parties not directly involved in the execution of the package (including landing, disembarkation, embarkation and similar taxes at ports and airports) and/or in the case of changes in any exchange rate of the currencies used to calculate the cost of the Tourist Package.

7.4 If the increases exceed 8%, the Tourist may withdraw from the contract and obtain a full refund of the amount paid.

If the increase exceeds 8% of the total price of the Tour Package, the Tourist may exercise his right of withdrawal within two working days from the date he becomes aware of it, by means of a written communication to be sent to the Travel Agency or directly to us (in case of direct bookings). After this deadline, the price change will be considered tacitly accepted.

7.5 We will communicate any requests for price changes to the travel agency or the tourist by sending an updated statement of account. The Traveller shall pay the surcharge within the terms of Art. 6.1 or within 14 days of the date printed on the statement of account charging the surcharge, whichever occurs first.

7.6 The price of the Package may not be changed in the 30 days preceding departure.

8. Changes to the Tour Package

8. 1 We may at any time, either before or after confirmation of bookings, change one or more elements of the contract by promptly notifying the tourist in writing directly or through his travel agent, indicating the type of change and any resulting price variation.

8.2 If the changes affect essential elements that can be configured as fundamental to the enjoyment of the tourist package as a whole or we cannot meet the specific requests referred to in Article 36, paragraph 5, letter a of the Tourism Code (as amended by Legislative Decree no. 62/2018), if the tourist does not wish to accept these changes, they may withdraw from the contract without penalty and obtain a refund of the full amount paid (with regard to price changes, please refer to the provisions of Article 7 above). The right of withdrawal must be exercised by the Tourists within two working days from the time they are informed of the changes, by written notice to the Travel Agency or us (in the case of direct bookings); in the absence of such notice the changes will be considered tacitly accepted by the Tourists.

8.3 We may also offer the Tourist the possibility of using an alternative Tourist Package, without a price supplement or with a refund of the excess price, if the new Tourist Package has a lower price than the modified one. The Traveller must notify the Travel Agency in writing of his acceptance of an alternative Package within 7 days of being informed of the changes to the originally booked Package.

8.4 If, after departure, an essential part of the services stipulated in the contract cannot be carried out, we shall provide suitable alternative solutions for the continuation of the planned trip, without any charges whatsoever being borne by the Guest, or shall reimburse the Guest to the extent of the difference between the services originally planned and those carried out, without prejudice to compensation for damages. If no alternative solution is possible or the Tourist does not accept for a justified reason, we will provide him with an equivalent means of transport for the return to the place of departure or to another agreed place, and will refund him the difference between the cost of the services provided and the services carried out up to the time of the early return.

8.5 By way of example only, the following changes shall not be considered significant: (I) the modification of carriers, flight schedules and itineraries, provided that the date of departure and arrival remains unchanged and embarkation and disembarkation from the ship is permitted on the dates and times scheduled for the Cruise; (II) the replacement of the ship with another having similar characteristics; (III) the modification of the itinerary of the cruise as provided for in paragraph 8. 6; (IV) the assignment of another cabin of the same or a higher category; (V) the change of hotel accommodation, provided that it is of the same category; (VI) changes in the scheduling of shows and other forms of entertainment on board.

8.6 We and/or the Master of the ship may change the itinerary of the Cruise due to technical and safety requirements as well as force majeure.

9. Withdrawal of the Tourist and insurance cover for withdrawal

9. 1 If the tourist withdraws from the contract in the cases referred to in Articles 7 and 8, and in those cases where we cannot meet the specific requests made by the traveller and already accepted, he has the right to use another tourist package of equivalent or higher quality without a price supplement or a tourist package of lower quality, subject to refund of the difference in price, or he will be reimbursed, within fourteen days from the time of withdrawal, the amount of money already paid.

In the cases referred to in this paragraph, the Tourist has the right to be compensated for any further damage caused by the non-performance of the contract.

9.2 If the Tourist intends to withdraw from the Contract after the booking has been confirmed, without the cases referred to in the preceding paragraph occurring, he will be charged, independently of the payment of the deposit referred to in Article 6, the insurance premiums and, as a penalty, the following percentages of the participation fee, calculated on the basis of how many calendar days before the start of the trip the cancellation occurred (the calculation of the days does not include the day of departure):

  1. For holidays which are 1-14 nights:
    1. 30 days or more:  Deposit only (including any increased deposit amount to cover the booking of non-refundable items
    2. 29 to 15 days: 75% of the total price
    3. 14 days or less: 100% of the total price
  2. For holidays with are 15+ nights:
    1. 120 days or more: Deposit only (including any increased deposit amount to cover the booking of non-refundable items
    2. 119 to 15 days: 75% of the total price
    3. 14 days or less: 100% of the total price

In case of variation of the departure date of the cruise, for the purpose of calculating the percentage of penalty to be applied, the cruise with the earliest departure date will be used (regardless of whether or not it is the one subsequently booked).

If the Traveller does not arrive in time for the departure of the Cruise or abandons the Cruise for any reason, he is not entitled to any refund.

9.3 If insurance has been taken out to cover cancellation events (which is non-refundable in relation to the cancellations referred to in the previous article), the refund of penalties may be requested from the same insurance in the cases and according to the procedures provided for in the contract.

9.4 In the event that the Tourists decide not to take advantage of flights purchased in conjunction with the Cruise, the penalties provided by the relevant air carriers will apply.

9.5. In the event of unavoidable and extraordinary circumstances occurring at the place of destination or in its immediate vicinity and which have a substantial effect on the performance of the package or the transport of passengers to the destination, the Traveller has the right to withdraw from the contract, before the beginning of the package, without paying withdrawal fees, and to a full refund of the payments made for the package, but has no right to additional compensation.

9.6. In the case of off-premises contracts, the traveller has the right to withdraw from the package within a period of 5 days from the date of conclusion of the contract or from the date of receipt of the contractual conditions and prior information (whichever is later), without giving any reasons. In the case of offers with significantly lower prices than the current offers, the right of withdrawal is excluded, provided that the we document the change in price with adequate evidence of the exclusion of the right of withdrawal.

10. Assignment of the contract

It is your responsibility to confirm your ability to travel before making a booking. Depending on your selected fare type, once your Holiday is confirmed you do not have an automatic right to cancel or make certain changes, unless we have breached our obligations hereunder or otherwise provided under Applicable Law. If you wish to make a change to your Holiday, you must notify us at least 91 days before departure for flight-inclusive Holidays or final payment date for all others. Depending on the nature of the change, you may be required to submit your request in writing. We will endeavour, but cannot guarantee, that we will be able to accommodate every change request.

If we accept your change request, a non-refundable fee will become immediately payable, together with any fare difference, costs incurred by ourselves, and costs or charges incurred or imposed by any third parties (e.g., airlines or ground transport providers), which may, in some cases, be the full cost of the fare. Amendment fees will be assessed as follows:

i) Name changes (the substitution of one Guest’s details for another) can be requested up to 7 days before sailing and a fee of € 50 per name change per booking will apply. The replacement guest must fulfil all necessary conditions for participation in the cruise (for example age, health, and visa requirements). Name changes to the lead guest or both names on a booking will be deemed a transfer.

ii) All other changes (for example, transfers, changes to ship, sail date, flights, or brand) can be requested up to 70 days before sailing and a fee of € 75 per guest per booking will apply.

The change fees above are those imposed by us only. Transfers are accepted only on a “like for like” basis, i.e., same ship, sail date and stateroom. Depending on the change, some of our suppliers may treat name changes as cancellations and rebooking. Any promotions applied to a booking (for example, loyalty discounts, residency rates, or minimum occupancy) must be satisfied following any changes to the booking, or such promotion(s) will be forfeited, and the booking will be repriced at prevailing rates.

11. Cancellation of the tourist package before departure

11. 1 If the tourist package is cancelled prior to departure for any reason, except through the fault of the Tourist, the Tourist will have the right to use another tourist package of equivalent or superior quality without a price supplement or a tourist package of inferior quality, subject to restitution of the difference in price, or will be reimbursed, within fourteen days from the time of cancellation or withdrawal, the amount of money already paid.

In the cases referred to in this paragraph, the Tourist has the right to be compensated for any further damage caused by the non-performance of the contract.

11.2 The provisions of paragraph 11.1 do not apply when the cancellation of the tourist package depends on the failure to reach the minimum number of participants required and the Tourist has been informed in writing at least twenty days before the date scheduled for departure, or depends on force majeure or unforeseeable circumstances.

12. Participants’ obligations

12. 1 The Participant must have an individual passport or other document valid, depending on his nationality, for all countries covered by the Cruise itinerary, as well as residence and transit visas, health certificates and test results that may be required.

All guests should check any requirements and/or restrictions that their own country may apply for leisure travel abroad and their return to Italy. Detailed and up-to-date information, as well as details regarding the travel abroad of minors and passengers who have not been fully vaccinated, can be found on the Ministry of Foreign Affairs website www.viaggiaresicuri.it.  Protocols may differ depending on the country and port of embarkation of the cruise and are subject to change. We therefore recommend that guests check the latest updates before travelling.  We therefore decline any responsibility if the Participant is unable to embark for the Cruise due to problems related to his identity documents or entry visas or health requirements, it being the obligation and the responsibility of the Cruiser and, subordinately, of the Travel Agency, to promptly verify the suitability of the Participant’s documents and health requirements and to obtain all that is necessary for embarkation and disembarkation also in the ports of call of the Cruise.

12.2 The Participant shall behave in such a way as not to compromise the safety and enjoyment of the Cruise by the other Participants and shall comply with the rules of normal prudence and diligence, all the instructions given by us, the Captain and the ship’s doctor as well as the applicable regulations and administrative provisions, including the marketing and sale of products and services to other guests.

12.3 The Participant is prohibited from bringing on board the vessel drugs, live animals, weapons, ammunition, explosives, flammable, toxic or dangerous substances or anything else prohibited by law.

12.4 The Participant shall be liable for all damages suffered by us as a result of failure to comply with the above obligations. In particular, the Participant shall be liable for all damages caused to the ship or to other Participants and third parties as well as for any fines, penalties and expenses to which, due to his actions, we are subject by port, customs, health or other authorities of any country affected by the Cruise.

12.5 The Participant is obliged to provide us with all the information necessary to enable it to fulfil its obligations in the field of safety and security and in particular those set out in Directive 98/41/EC on the registration of persons sailing on board passenger ships operating to or from ports of the Member States of the Community.

12.6. The Participant, without prejudice to the provisions of the GDPR and the applicable Italian and Community legislation on privacy, is required to inform us of any special needs or conditions (pregnancy, food intolerances, disabilities, etc.) and to explicitly specify the request for related personalised services that we will try to satisfy as best it can without this ever constituting a contractual obligation.

12.7 In case of illness, nausea, vomiting or intestinal disorders, the Participant is invited to go promptly to the medical facilities on board and to diligently follow the instructions given, including isolation to prevent contagion to other guests on board.

12.8 With the activation of electronic invoicing as of 1 January 2019, we are required by the Italian tax authorities to report the name, address and tax code of the first guest in the name of each booking, whether individual or group. Therefore, the guest is required to provide this information, either through the intermediary travel agency or directly, in case the guest books through our direct channel. Please note that no travel documents will be sent if this information is missing.

13. Shore Excursions and Related Activities

The information contained relating to shore excursions on our systems and documentation is correct to the best of our knowledge at the time of issue.  Our descriptions may refer to activities that are available in the ports you are visiting. Please note that these excursions are owned and operated by local operators who are independent third parties. We have no responsibility for any such activities, as they are neither run, supervised nor controlled in any way by us. These activities are provided by local operators who are entirely independent of us and we act as the agent for these operators. They do not form any part of your contract with us even where we suggest particular operators/centres and/ or assist you in booking such activities in any way, unless they are expressly booked as part of your package holiday.

Agreements you enter into directly with providers in relation to shore excursions are between you and the local operators, and do not form any part of your contract with us, irrespective of the fact we may provide practical assistance to you in booking such activities or even make the booking on your behalf. Accordingly, we cannot accept any liability, whether in contract, tort or otherwise, in relation to such activities.

Shore excursions may involve or require physical exertion, or involve a degree of risk or danger, and you should carefully consider whether the shore excursion is suitable for you. It is your responsibility to adequately research any shore excursions and/or activities you intend to participate in and make any relevant enquiries of the third-party operators of same to ensure that you are prepared with appropriate attire for the excursion/activity, including any necessary attire for difficult/dangerous terrain, physical exertion for long periods, and/or extremes of weather.

Accordingly, we cannot guarantee that shore excursions are available generally or for guests with disabilities – please contact us or your travel agent for information on specific excursions.

Special arrangements for those guests with reduced mobility or disability may be available on certain shore excursions that have been risk assessed as suitable. For details including any cost consequences for making those special arrangements, please email RCL with details of any special requirements. Where applicable, please also provide wheelchair/scooter dimensions, weight and battery type. Tours involving flights, special events, overland and hotel stays can result in costs to us and may be subject to a cancellation fee

We cannot guarantee and do not make any representations as to the accuracy of any information given by us or local operators in relation to such activities or about the resorts/area/location you are visiting generally (except where this concerns the services which will form part of your contract) or that any particular excursion or activity which does not form part of our contract will take place, or the way in which it will take place, as these services are not under our control.

If you feel that any of the activities mentioned, which are not part of our contract, are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. If we become aware of any material alterations to resorts/area information and or such outside activities, which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of the booking, though we cannot guarantee to do so.

Notwithstanding the above, you acknowledge and agree that the very nature of recreational activities on the shore excursion that you are participating in can be dangerous, with inherent risk, dangers and hazards and personal injury (and sometimes death) can occur, and you agree to assume and accept all risks of personal injury or death which may occur.  The potential dangers and risks associated with these activities may include but are not limited to difficult and dangerous terrain, physical exertion for long periods, extremes of weather including sudden and unexpected changes and evacuation difficulties in the event of injury.   

By using, participating in, engaging, or booking a shore excursion you accept these risks and agree that  Royal Caribbean Cruises Ltd. trading as Royal Caribbean Group, and all of its subsidiaries, affiliates, employees, successors, assigns, affiliated ships, respective masters, officers and crew, operators, charterers, underwriters, agents, servants, administrators, contractors and third party operators are not liable to any claim you, your dependents or legal representatives (except where we have been negligent) for, breach of contract or statute or statutory duty resulting in personal injury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise),or for any punitive, exemplary, special or incidental loss or damage whether such liability arises in contract, tort , equity, from its supply of the shore excursions.

By using, participating in, engaging, or booking a recreational activity you acknowledge, agree and understand that the risk warnings contained above constitute a ‘risk warning’ for the purposes of any relevant legislation.

Please Note: any dispute or claim arising out of a shore excursion must be brought against the local excursion operator, however if such dispute or claim is made against a Royal Caribbean contracting entity, it must be brought in the Courts of Italy, in accordance with laws of Italy who shall have sole jurisdiction over such dispute or claim.

TENDERS

In some ports the ship will anchor offshore and use smaller boats which hold around 100 people (known as tenders) to transport guests to shore. Guests will go to a tender platform from which you will board the tender. On occasion and due to operational reasons, it is necessary for us to switch from a docked port of call to a tender.  Please note that passengers embark, travel in and disembark tenders at their own risk.

The tender services are provided by independent third parties and Royal Caribbean International does not operate, supervise or control them in any way.  Accordingly, we cannot guarantee that tenders are available or even suitable for guests generally or whether they are available and suitable for guests with disabilities or reduced mobility.   Royal Caribbean International is not liable or responsible for any illness, injury or death of any passenger or for any damage to, or loss of any luggage or other personal possessions of any passenger arising out of or in connection with travelling and alighting on the tenders, as these services are not under our control.

You are required to follow all directions given to you by the staff on the tenders.  If you cause damage to the tender or her furnishings, or equipment, or any other property on the tender, or to any other passenger, you shall be fully liable for such damage and indemnify Royal Caribbean International against all costs or claims which arise.

14. Air Transport

14. 1 Before the departure of the flight, the airlines must provide the Authorities of the countries involved in the itinerary with certain information about the passengers and their identity documents. If the cruise passenger does not provide complete and accurate information, he/she may not be allowed to participate in the cruise and/or the outward or return flight. In this case, we will have no liability and will not pay any compensation or refund. It will be the responsibility of the Cruiser himself to organise his own air transfers. Furthermore, if this omission of information results in us incurring a penalty, a surcharge or another financial penalty, the cruise passenger will have to provide a refund.

14.2 For holidays that include a flight, the Provider offers international flights operated by selected companies. These flights are also subject to the following conditions. All flights are subject to availability.

14.3 The date of the outward and return flights will be indicated in the booking confirmation document. The flight operations and airlines that may be indicated in the confirmation document are indicative only and may change (including substitutions from non-scheduled to scheduled flights or vice versa and/or changes in aircraft type, airline and/or route due to cancelled, changed or unavailable scheduled services). Such changes do not entitle the Cruiser to cancel or amend the booking without paying the normal surcharges and/or penalties to us. The confirmation document will show the latest scheduled times.

The actual times will be shown on the dedicated page of the electronic cruise documents, which should be checked by the Cruiser and/or the Travel Agent who made the booking as soon as they are received. Any change in flight times after the tickets have been issued will be promptly communicated by us. We will not be able to inform the Cruiser of the flight times and route for bookings made well in advance of departure.

14.4 The booked flight may not be the most direct route and may also include one or more stopovers before the final destination with consequent waiting at the connecting airport. It may also happen that there are Cruisers travelling together but booked on different flights and itineraries as we cannot guarantee the booking of the same flight itinerary as this is subject to availability. The contract between us and the Cruiser comes into existence when the former sends the confirmation document requested, even if the former is unable to provide the flight schedule.

14.5 Any change will be subject to availability and will incur an administration fee per person in addition to any additional costs imposed on us by the airline company. If tickets have already been issued, the airline’s own cancellation or modification penalties will also apply. In some cases, these may be equal to the full cost of the ticket.

14.6 In accordance with Article 9 of EU Directive No. 2111/2005 we bring to the attention of Participants the existence of a “Community Blacklist”, which contains details of air carriers subject to an operating ban within the European Union.

14.7 Unless the Traveller pays a surcharge to upgrade the class, he will fly in economy class. Early check-in is recommended if the Participant wishes to request special seats, as we have no power to control the allocation of seats which may be changed by the carrier at embarkation. Desired seats may not be available and it may not be possible to obtain neighbouring seats.

14.8 We  and the airline will try to accommodate special services requested, such as a special dietary menu and wheelchair assistance. Unfortunately, it may not be possible to accommodate all requests.

Sometimes the request for medical assistance and some type of special meal may incur a surcharge from the airline, which will be billed accordingly. Any such request must be made at the time of booking and confirmed in writing at least 45 days prior to departure.

14.9 Occasionally flights are delayed. In such cases, we may provide refreshments and, if necessary, overnight accommodation, depending on the duration of the delay, the time of day and the airport involved.

14.10 The legally valid airline ticket, if not attached to the documentation provided by us to the Passenger, may be requested by the latter directly from the carrier, which guarantees its existence, its safekeeping for mere logistical reasons, its compliance with applicable regulations, and its immediate and unconditional availability at its own care and expense directly to the Passenger, who has also assured us of the above.

14.11 We will send a flight reminder in the documentation delivered to the Cruisers, for the sole purpose of facilitating the availability and knowledge by them of the data relating to the flights. The inclusion in the documentation provided by us to the Cruisers of said memorandum and/or warnings or information relating to air transport and the legal and contractual regulations applicable to it is therefore purely informative.

14.12 The general terms and conditions of the air carrier and/or the terms and conditions of the contract of carriage will regulate the cases of withdrawal by the Passenger and/or non-use of the air carrier.

14.13 All carriage by air will be by charter or scheduled flights with recognised airlines. In case of air carriage, the price of the ticket must be paid to the company at the time of booking and issuing the ticket.

The Passenger is obliged to pay the price of the airline ticket even if he/she cancels the trip regardless of the time at which the cancellation takes place and regardless of the other provisions relating to the cancellation of the cruise (except in cases where the cancellation is due to causes attributable to the company itself and/or us or to force majeure events).

15. Powers of the Master and the ship’s doctor

Should the Captain or the ship’s doctor consider that a Participant is not in condition to begin or continue the trip or that he/she may represent a danger to the health and/or safety of the ship or that his/her behaviour may disturb other Cruisers, he/she may refuse to allow the Participant to embark or order the interruption of the Cruise at any time, ordering the disembarkation of the Participant in any port or place where the ship calls, without this implying any responsibility on our part.

16. Our Liability

16. 1 We are responsible for the performance of the tourist services provided for in the tourist package contract, regardless of whether such services are provided by us, our auxiliaries or agents when acting in the exercise of their functions, by third parties whose services we use or by other suppliers of tourist services, pursuant to article 1228 of the Civil Code, unless we prove that the event was caused by the tourist (including initiatives taken independently by the latter during the execution of the tourist services) or by a third party of an unforeseeable or inevitable nature, by circumstances unrelated to the provision of services under the contract, by accident, by force majeure, or by circumstances that we could not, according to professional diligence, reasonably foresee or resolve.

16.2 The traveller, in accordance with articles 1175 and 1375 of the civil code, must inform us, directly or through the seller, in a timely manner, taking into account the circumstances of the case, of any lack of conformity detected during the execution of a tourist service included in the tourist package contract.

If one of the tourist services is not performed as agreed in the tourist package contract, we shall remedy the lack of conformity, unless this is impossible or excessively expensive, taking into account the extent of the lack of conformity and the value of the tourist services affected by the defect.

16.4. Without prejudice to the exceptions provided for in clause 16.3, if we do not remedy the lack of conformity within a reasonable period fixed by the traveller in relation to the duration and characteristics of the package, with the complaint made in accordance with clause 16.2, the traveller may remedy the defect himself and request the reimbursement of the necessary, reasonable and documented expenses; if we refuse to remedy the lack of conformity or if it is necessary to remedy it immediately, there is no need for the traveller to specify a time limit.

16.5. If a lack of conformity, within the meaning of article 1455 of the civil code, constitutes a non-performance of a not insignificant nature of the tourist services included in a package and we have not remedied it within a reasonable period established by the traveller in relation to the duration and characteristics of the package, with the complaint made in accordance with clause 16. 2, the traveller may, without charge, terminate the tourist package contract by right and with immediate effect or, where applicable, request a reduction in price, without prejudice, however, to any compensation for damages pursuant to article 43 of the Tourism Code (as amended by Legislative Decree no. 62/2018). In the event of termination of the contract, if the package included the transport of passengers, we shall also provide for the return of the traveller with equivalent transport without undue delay and at no additional cost to the traveller.

16.6 If we  compensate the Participant we are subrogated to the latter’s rights and actions against the liable third party. We are not liable to the Traveller for any breach of contract by the Travel Agency with which the Traveller booked the Package.

Furthermore, we shall not be held liable for any damages resulting from services provided to third parties that are not part of the Tourist Package or that result from initiatives taken independently by the Traveller during the course of the trip. In addition, the Provider shall only be liable for what its employees, agents and suppliers do or omit to do, if they are at the time acting in the exercise of their duties (for employees) or are carrying out work that the Provider has asked them to do (for agents and suppliers).

16.7 We shall not be liable for any injury, illness, death, or any other pecuniary or non-pecuniary damage arising from any of the following:

– the act(s) and/or omission(s) of the injured person or any member of his party;

– the action(s) or omission(s) of a third person not connected with the provision of the holiday, which is unforeseeable and unavoidable;

– force majeure as defined in clause 16.11.

16.8 The Provider cannot accept liability for services that are not part of the contract. This includes, for example, additional services or facilities, which the hotel or other supplier wishes to recognise, where the services or facilities are not disclosed in the brochure and the Provider has not agreed to provide them.

16.9 The commitments that the Provider has made to the Traveller in relation to the services it has agreed to provide or arrange for him as part of the contract – and the laws and regulations of the country in which the Guest’s complaint or grievance arose – shall be used as the basis for deciding whether the service in question was properly provided.

If the specific services that gave rise to the complaint or grievance comply with the local laws and regulations applicable to those services at that time, the services shall be deemed to have been properly provided.

An exception to this is where a complaint concerns the absence of safety measures, which would cause a reasonable tourist to refuse the holiday in question.

16.10  Except where we specifically say otherwise in these terms and conditions, we cannot accept any liability or pay any compensation where your holiday and/or any other services we have promised to arrange or provide cannot be provided at all, or as promised or you otherwise suffer any damage or loss (as more fully described in clause 5.7 above) as a result of circumstances which are outside our control (‘force majeure’). When we talk about circumstances which are outside our control, we mean any event which we or the supplier of the service in question could not have predicted or avoided even after taking all reasonable care. Such events are likely to include war or threat of war, acts of terrorists or threats of such acts, riots or civil unrest, industrial action, natural or nuclear disaster, fire, adverse weather conditions, health risks, epidemics, mechanical difficulties (which we could not have anticipated or avoided despite our normal comprehensive mechanical checks), the non-availability of ports and ancillary facilities; the inability of cruise operators to operate cruises as a direct or indirect result or consequence of any government or regulatory order, including the United Kingdom’s decision to leave the European Union (including the loss or restriction of shipping  or transit rights or the right of cruise operators to access ports and/ or ancillary facilities) and all similar circumstances which are outside our control. If, in the event of unavoidable and extraordinary circumstances, we cannot guarantee your timely return home from your cruise holiday, Royal Caribbean International shall be responsible for necessary accommodation for a period not exceeding three nights per traveler. Such limits may vary with regard to persons with reduced mobility, pregnant travelers and those with specific medical needs whom have made us aware of their needs at least 48 hours prior to travel. Likewise, if unavoidable and extraordinary circumstances prevent us from completing the voyage, and we notify you of this without undue delay before the start of the package commences, we will have no liability to you save for a refund of the amount paid for the holiday within 14 days. We will not be deemed to have unduly delayed advising you of the cancellation (i) 20 days before the start of the package in the case of trips lasting more than six days, (ii) 7 days before the start of the package in the case of trips lasting between two and six days and (iii) 48 hours before the start of the package in the case of trips lasting less than two days.

17. Limit of Liability

Whilst onboard our ships you may participate in recreational activities.  You acknowledge and agree that, by their very nature, the recreational activities that you are participating in can be dangerous with inherent risks, dangers and hazards, and personal injury (and sometimes death) can occur and you agree to assume and accept all risk of personal injury or death which may occur.  By using, participating in, engaging, or booking any recreational activity, you accept these risks and agree that  Royal Caribbean Cruises Ltd. trading as Royal Caribbean Group, and all of its subsidiaries, affiliates, employees, successors, assigns, affiliated ships, respective masters, officers and crew, operators, charterers, underwriters, agents, servants, and administrators are not liable for any claim by you, your dependents or legal representatives in negligence, breach of contract or statute or statutory duty resulting in personal injury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise),or for any punitive, exemplary, special or incidental loss or damage.

By using, participating in, engaging, or booking any recreational activities onboard, you acknowledge, agree and understand that the risk warnings contained above constitute a ‘risk warning’ for the purposes of the relevant legislation.

You acknowledge, agree and understand that Royal Caribbean Cruises Ltd. trading as Royal Caribbean Group, and all of its subsidiaries, affiliates, employees, successors, assigns, affiliated ships, respective masters, officers and crew, operators, charterers, underwriters, agents, servants, and administrators are not responsible in any way for the actions, inaction, omissions, negligence, or willful or deliberate misconduct, of independent third parties, including, but not limited to, any independent third party suppliers of tenders, shore excursions and/or activities and you agree to assume and accept all risk of personal injury or death which may occur, and hereby waive the right to pursue a claim against  Royal Caribbean Cruises Ltd. trading as Royal Caribbean Group, and all of its subsidiaries, affiliates, employees, successors, assigns, affiliated ships, respective masters, officers and crew, operators, charterers, underwriters, agents, servants, administrators, contractors and third party operators for any personal injury or death in any way whatsoever arising from such activities. All participants who engage in such recreational activities do so at their own risk.  Limit of liability for any shore excursions activities is covered in section 13 of these Booking Conditions.

THIRD PARTY BENEFICIARIES:

Please note: Lead Guest accepts on behalf of themselves and their travelling party that our exclusions and limits of liability (including all rights, defences and immunities) specified in these Booking Conditions shall also apply to and benefit: (a) designated third parties include any parent, subsidiary, affiliate, assignee or successor company of all entities identified in this Clause, (b) the officers, directors, employees, agents, crew and pilots of all the entities identified in this Clause, (c) any and all agents, independent contractors, suppliers, concessionaires, physicians and medical personnel, retail shop personnel, health and beauty staff, fitness staff, shore excursion providers, tour operators, (d) shipbuilders, manufacturers and designers of the Vessel or Transport, (e) suppliers, installers and maintainers of all component parts, launches, appurtenances, craft or facilities (whether at sea or on shore) related to the Vessel or any substitute ship or Transport, owned or operated by their  owners, operators, managers, agents, charterers, contractors, concessionaires or others, and (f) owners and operators of all shoreside properties or facilities at which the Vessel or any substituted ship or the Transport may call. This Clause is without prejudice to the applicable statutory rights of any guest.

17. 1 Damage compensation shall not exceed the limits provided for by the CCV, the Athens Convention of 1974/2002 (as provided for by Community Regulation No. 329/2009) and other applicable international conventions, as well as national and international provisions in force.

17.2. Pursuant to Article 43, paragraph 5, of the Tourism Code (as amended by Legislative Decree no. 62/2018), the compensation for damages due to the tourist, due to lack of conformity of the services provided, may not exceed three times the total price of the package, without prejudice to compensation for damages to the person or those caused intentionally or by fault.

17.3 The right to a reduction in price or compensation for damages for changes to the contract of sale of the tourist package or the replacement package, is prescribed in two years from the date of the return of the traveller to the place of departure.

17.4 The right to compensation for personal damages is time-barred in three years from the date of the return of the traveller to the place of departure or in the longer period provided for compensation for personal damages by the provisions governing the services included in the package.

17.5 BROCHURE VALIDITY

Royal Caribbean International® policies and procedures are constantly evolving. At the time of issue and printing, all details in the brochure were correct. Please note: The information and prices shown in the brochure may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the brochure and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure that you check all details of your chosen holiday with your Travel Agent or with us if booking direct, at the time of booking. We shall notify you and seek your consent prior to confirming your booking of any variation in any published booking terms, including changes to your deposit or cost of travel.

You must ensure that you are using an up-to-date brochure when you book your holiday. We cannot accept any liability whatsoever for any mistakes and/or any incorrect/inaccurate information which results from the use of an out-of-date brochure.

17.6 WHAT OTHER CONDITIONS APPLY TO MY HOLIDAY?

Airlines, hotels, lodges, rental companies and our other suppliers have their own conditions, which will apply to your holiday, we strongly recommend that you refer to these. Some of these conditions may limit or exclude the airline’s or other supplier’s liability to you, often in accordance with International Conventions. Copies will be available from our suppliers.

18. Luggage

The maximum amount of luggage that may be taken on board the ship is 90 kg per Participant. For air travel, the limits are those established by the carriers.

19. Safekeeping of valuables

We accept no responsibility for money and valuables not deposited in the ship’s safety deposit boxes.

20. Complaints

20. 1 The traveller must inform us, either directly or through the seller, in a timely manner, taking into account the circumstances of the case, of any lack of conformity detected during the execution of a tourist service included in the tourist package contract.

20.2 The traveller may address messages, requests or complaints relating to the execution of the package directly to the seller through whom he has purchased it, who, in turn, shall forward them promptly to us.

20.3 For the purpose of compliance with the time limits or periods of limitation, the date on which the seller receives messages, requests or complaints as referred to in the preceding paragraph shall be deemed to be the date of receipt also for us.

20.4 RCL Cruises Ltd undertakes to carry out all necessary verifications within the period of 90 days (or any longer period that will be notified in writing),

20.5 RCL Cruises Ltd, in accordance with EU Directive No. 11/2013, declares that it is willing to adhere to the institution of mediation and/or assisted negotiation which the customer wishes to use in the event of disputes arising. Pursuant to 36, paragraph 5, letter g, of the Tourism Code (as amended by Legislative Decree no. 62/2018), we may propose to the tourist – in the catalogue, on our website or in other forms – ways of alternative resolution of disputes that have arisen. In this case we will indicate the type of alternative resolution proposed and the effects that such adherence entails. We will always try to resolve any legitimate complaint in an amicable manner. In the event that there is no possibility of reaching an agreement through mediation, arbitration or otherwise, the Italian courts shall have exclusive jurisdiction to resolve any dispute.

21. ourist assistance

21. 1 We shall provide adequate assistance without delay to the traveller who is in difficulty, including providing the appropriate information regarding health services, local authorities and consular assistance and assisting the traveller in making long-distance communications and helping him to find alternative tourist services.

21.2. We may charge a reasonable fee for such assistance where the problem is caused deliberately by the traveller or through his fault to the extent of the expenses actually incurred.

22. Tourists’ obligations during and after the trip

Tourists must comply with the rules of normal prudence and diligence and with the specific rules in force in the countries to which they are travelling, with all the information provided to them by us, as well as with the regulations and administrative or legislative provisions relating to the tourist package. They will be called upon to answer for all damages that we and/or intermediary may suffer as a result of their failure to comply with the above obligations, including the costs necessary for their repatriation.

The tourist is obliged to provide us with all the documents, information and elements in his possession useful for the exercise of the latter’s right of subrogation against third parties responsible for the damage and is responsible to us for the prejudice caused to the right of subrogation.

23. Guarantee fund

Tourist packages, pursuant to Article 47, paragraph 2, of the Tourism Code (as amended by Legislative Decree no. 62/2018) are assisted by insurance policies or bank guarantees which, for trips abroad and trips taking place within a single country, including trips to Italy, in cases of insolvency or bankruptcy of us or seller, guarantee, without delay upon request of the traveller, the refund of the price paid for the purchase of the package and the immediate return of the tourist, in the case where the package includes transport, as well as, if necessary, the payment of board and lodging before the return.

RCL Cruises Ltd has joined the Travel Guarantee Fund Ltd. with certificate no. A/155.1935/2/2018.

Tourists who have purchased a cruise, tour package organised or brokered by RCL Cruises LTD are guaranteed by Fondo di Garanzia Viaggi S.r.l. – Via Nazionale 60 – Rome – C.F. 13932101002, Repertory MIBACT note 0066115 of 28 June 2016.

In the event of insolvency or bankruptcy, tourists may contact Fondo di Garanzia Viaggi S.r.l. at the following numbers:

Tel: 06.99705791 – Mobile.: 348.80749285 – email: fondo@garanziaviaggi.it

On the website www.garanziaviaggi.it it is possible to consult information on how the Fund works, on requests for reimbursement, on the reference

On the website it is possible to consult information on the functioning of the Fund, on requests for reimbursement, on the reference legislation as well as to download the application form for admission to the Fund”.

24. Communication under Law 38/2006

Italian law punishes with imprisonment crimes related to prostitution and child pornography, even if committed abroad.

25. Updating of general terms and conditions

In the event of any discrepancies between the general terms and conditions of sale of tourist packages published in the printed catalogues and those published in the online catalogues, the latter will prevail as they are updated to comply with current legislation.

Therefore, any updates to these conditions will be promptly indicated on the website, www.royalcaribbean.com/guest-terms.

PRIVACY STATEMENT

For the purposes of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), and the UK Data Protection Act, 2018 (the “Data Protection Regulations”), RCL Cruises Ltd is a Data Controller. In order to process your booking, we need to collect certain personal details from you. These details will include, where applicable, the names and addresses of party members, credit/ debit card or other payment details and special requirements; such as those relating to any disability or medical condition, which may affect the chosen holiday arrangements, and any dietary restrictions which may disclose your religious beliefs. We may also need to collect other personal details such as your nationality, citizenship, gender and passport details in addition to the details mentioned above to provide to third parties in order to fulfill your holiday. We need to pass on your personal details to the companies and organizations that need to know them so that your holiday can be provided (for example your airline, hotel, the ship operator, other supplier, credit/debit card company or bank). We may also be required, either by law or by applicable third parties (such as Immigration such disclosures will only be made if permitted by the Data Protection Regulations or the General Data Protection Regulation (as applicable) and any associated legislation. Such companies, organisations and third parties may be outside the European Union, Norway, Iceland or Liechtenstein if your holiday is to take place or to involve suppliers outside these countries and we shall take steps to ensure that your personal information is kept safe in line with European (EEA) privacy standards. All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept confidential but may be shared with third parties if necessary in order to provide services to you e.g. transfers through air or land ports. You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We may be entitled to charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances, we are entitled to refuse your request. If you believe that any of your personal details, which we are processing, are inaccurate or incorrect please contact us immediately.

For full details of our privacy policy please go to https://www.royalcaribbean.com/resources/privacy-policy for full details and to find out how to contact us.

CCTV (CLOSED CIRCUIT TELEVISION)

We use CCTV to record images on all Royal Caribbean International® ships for the security and safety of our crew and guests. For further information on how this information is used and how long it is stored for please contact Royal Caribbean International® at privacy@rccl.com.

The contents of these terms and conditions replace all previous editions. Whilst every effort is made to ensure the accuracy of the terms and conditions at the time of issue, regrettably errors do occasionally occur, and information may have changed since the date of issue.

Version Date: 17 December 2024