How do I make a complaint?

We aim for you to have an extraordinary time when you cruise with us and we strive to make your journey great from the moment you book. But sometimes, things don’t go to plan and we’d really like to know. Telling us gives us the chance to say we’re sorry and explain – it also helps us improve things.

Just call us on the relevant number below:

Before you leave: 0344 493 4005

Once you're home: 0344 493 2063

All calls charged at local rate