Questions related to Pre-Cruise Inquiries
Select fare programs require the payment at the time of booking of a nonrefundable deposit. That deposit amount shall not be refunded at any time after it has been paid. Change fees will apply to bookings for which the deposit is nonrefundable. Can...
Required ID for Kids To learn exactly what documents your child needs for your itinerary, visit our Travel Documents Hub. Traveling with a child that is not your own Are you traveling with a grandchild, niece, nephew, or other child that you are no...
When you book your cruise, you’ll get to choose between traditional dining and My Time Dining. Traditional dining allows you to select one of two assigned seating: the early seating or the late seating. Your table assignment will be printed on the fr...
You can make a payment online by accessing your reservation if you have booked directly with Royal Caribbean following the steps below. If your reservation was generated through a travel advisor, you will not be able to view or pay balances online an...
No. As this is a personal package, only one beverage per guest will be served. Packages can be purchased by individual guests. All packages are for single guest use and cannot be shared by multiple people. Any guest wishing to purchase an alcoholic b...
Outside of final payment, when a non-refundable deposit cancellation occurs, the full deposit amount will be held in penalty. Any additional payments made will be refunded. Should you choose to change your original ship and/or sail date, if you booke...
Guests should arrive at the terminal within the arrival time slot you selected during Royal App check-in. Your arrival time is listed on your mobile boarding pass. Those who arrive early will not be able to begin boarding, and those who arrive late w...
Reservations are not required for dinner in the Main Dining Room set timing (traditional). In this case, you’ll be assigned a seating and a table. If you’ve chosen My Time Dining, a reservation is strongly recommended ahead of time by visiting any ho...
The Deluxe Beverage Package allows guests to enjoy unlimited drinks and options all cruise long.* With a handpicked array of brands to choose from, you can toast to bottomless beverages with your preferred drink of choice. Check out some of our top-n...
Yes, you can cancel your flight. Cancellation penalties vary based on the type of ticket that you purchased. Non-refundable tickets will not provide a refund; however, some airlines will issue you a credit for the value of your air ticket valid for o...
Guests sent an invitation who are in an accessible room may bid on upgrades. However, they will only be upgraded if an accessible room in the bid category becomes available. If a guest changes their reservation to a non-accessible room, they will be...
Yes, all ports have transfer services to and from the airport at an additional fee. When purchasing your airline tickets with Air2Sea, cruise transfers are provided as an option on the guest preference page. If you did not receive your transfer vouc...
Yes, once guests have selected the show, day and time they would like to pre-reserve online, they will have the option to add guests from another reservation. All they need is their reservation number and the last name of the primary guest.
Currently, only up to 4 staterooms can be reserved through our online booking system. If you would like to make a group reservation for more than 4 rooms, please call our customer service agent line, or work with a local travel advisor. The minimum ...
Everyone will need to present an accepted form of identification to board the ship. It’s important that the name on your reservation appears exactly as it does on the government issued identification document(s) that you use to board the ship. If you...
We will customize your dining arrangements based on the needs of your group. Some groups prefer to all dine together at the same dinner seating and others want their individual guests to decide on their dining time. The choice is up to you. We can al...
If you have booked your hotel with Royal Caribbean prior to March 1st, 2022 please contact your travel advisor or call: (866) 562-7625. For any bookings made after March 1st, 2022 you can change or modify your booking online or you can call our Price...
On the final morning of a cruise experience in most countries all guests must leave the ship before the guests joining the next cruise can board. Guests will receive a specific color luggage tag that will correlate to the time they are to debark the ...
PLEASE NOTE: We are hard at work uplifting our cruises for the health and safety of our guests, crew, and the communities in which we operate. We are guided by the recommendations of our Healthy Sail Panel and the requirements of countries where we s...
Guests are not allowed to bring beer or hard liquor onboard for consumption or any other use. Alcoholic beverages (beer, seltzer, or hard liquor) seized on embarkation day will be returned at the end of the voyage provided that they are in the origin...
Booking excursions allows our guests to enjoy: CONVENIENCE – One-stop-shop for all your planning VARIETY – Excursions for every type of traveler PRIORITY – First off the ship for more adventure
If you are having trouble signing in to your account, please check that you are using your correct email and password. Please note that you are limited to 10 sign-in attempts, after which you will be locked out of your account and will need to reset ...
At the time of a RoyalUp upgrade, both bookings would be in 100% penalty. You cannot cancel one of the reservations without being penalized for those guests. If you have two cabins that you want upgraded, you will need to submit two separate bids and...
Some reservations and pre-cruise purchases can be modified in the app before you sail. For dining or shore excursions, you can either remove a Guest or cancel the entire reservation (within the cancellation policy). For further modification, such as...
Final payment of the balance must be received at Royal Caribbean's offices at least 75 days prior to the sailing date for 1 to 4 night cruise vacations, 90 days prior to the sailing date for 5 to 14 night cruise vacations, or 120 days prior for 15 ni...
If you purchased your package pre-cruise, you will receive the reservation confirmation in your stateroom on Day 1. If you would like to amend your dinner reservations, you can simply visit or call one of the hospitality desks at any specialty resta...
Whether you are on the website or mobile app, your information should appear within a few minutes after signing in. If it doesn’t, either refresh the screen or sign out and sign back in to reload your account information. Upcoming and current cruises...
Your cabin location and attributes will depend on availability when ready to be assigned. RCI cannot guarantee a specific cabin location assignment within the upgraded category, so you may potentially be given a lower deck than you currently have. If...
Everyone will need to present an accepted form of identification to board the ship. We strongly recommend that all guests present a passport as their form of ID on boarding day. U.S Citizens Yes – U.S. citizens born in the US can present a state-ce...
