Questions related to Crown & Anchor Loyalty Program
You will be automatically enrolled in the Crown & Anchor loyalty program after completing your first Royal Caribbean® cruise, allowing you to start enjoying membership benefits (applies only to U.S. and Canadian residents). You also have the option t...
Cruise Points are how you earn membership status in the Crown & Anchor loyalty program. You earn 1 Cruise Point for each night you sail with us. If you book a Suite or sail solo while paying for double occupancy, you earn 2 Cruise Points for each nig...
Cruise Points are credited to your account at the end of each completed sailing, and it may take up to 30 days for them to appear. Next tier benefits will be applied on your subsequent sailing after your point status has been updated. Please note tha...
Upon completing your first cruise, you'll achieve Gold tier status in the Crown & Anchor loyalty program, unlocking a range of exclusive benefits, including special savings on your cruise vacations and exciting onboard offers each time you sail with ...
Yes, it’s essential to include your Crown & Anchor membership number when booking your Royal Caribbean cruise vacation. If you are booking directly on our website or app, be sure to enter your Crown & Anchor number. If you’re working with a travel ad...
Crown & Anchor members can view their points and tier benefits on the Royal App or by logging into their Guest Account page online. If your loyalty information is not displayed, please add your membership number on the dashboard screen or in the sett...
As a Crown & Anchor member, your tier status is determined by the number of cruise vacations you have taken. To receive cruise points, please contact Crown & Anchor customer service at (800) 526-9723. If you are outside the U.S. and Canada, please ca...
To view your past cruises, sign in to your account and click on the “Past Cruises” tab. Please be aware that it may take up to 30 days after a cruise ends for your cruises and points to appear. If you don't see any cruises listed, verify that your lo...
For all tiers except the Pinnacle Club, a relationship is defined as a spouse, significant other, or verified children under 18 who share the same physical address. Additionally, a travel companion with whom you share a stateroom for an extended dura...
If you are linked with your spouse and they have more points, you will see their total points to ensure both of you can achieve the next tier together. Once linked, the higher point total in the relationship will be shown. For example, if member A ha...
Your Cruise Points may appear lower because you have been removed from a relationship in our system. This can occur when you turn 18 and are unlinked from your parents, or as a result of changes in your relationship or household status. Your new tier...
Before 2011, members earned 1 Cruise Credit for each sailing, regardless of the cruise length. Starting in 2003, if you took a cruise that lasted 12 nights or more, you received an extra Cruise Credit. In 2004, booking a Suite also earned you an addi...
We want our onboard staff to easily recognize you as a valued Crown & Anchor member. While your membership information is printed on your SeaPass® card, wearing your lapel pin increases visibility and enables our team to deliver the exceptional servi...
A Crown & Anchor crystal block is a commemorative award presented to members onboard during the sailing in which they reach 140, 210, 280, and 350 Cruise Points milestones, as well as for every subsequent 70 points. One (1) block is awarded per relat...
The Crown Lounge is an exclusive onboard venue reserved for Diamond, Diamond Plus, and Pinnacle Club members, and access cannot be extended to friends and family. Each lounge features a dedicated Concierge to assist with any special needs or requests...
Diamond Plus members with 175 or more points and Pinnacle Club members with 700 or more points have the opportunity to choose complimentary amenities, which will be delivered once onboard. Amenities are distributed throughout the cruise, and it's imp...
Pinnacle Club members who reach 700 and 1,050 Cruise Points will qualify for up to Balcony stateroom category on up to 7-night Caribbean sailings or $2,400 toward the purchase of a cruise. Upon reaching 1,400 Cruise Points, and for every additional 3...
Access to Suite amenities (Suite/Concierge Lounge, Coastal Kitchen and Suite Sun Decks or neighborhoods) is reserved exclusively for guests staying in qualifying Suites. Crown & Anchor Pinnacle Club members may also enjoy access to these spaces, subj...
You may have a duplicate account. Please reach out to Crown & Anchor customer service at (800) 526-9723. If you are located outside the U.S. and Canada, you can call (541) 285-9723. Our operating hours are Monday through Friday from 9 a.m. to 9 p.m. ...
