Questions related to Post-Cruise Inquiries
Applying your credit is easy! You can redeem your Future Cruise Credit online, or through your Travel Advisor. See below to learn how: New bookings: Find the sailing that you are interested in Select your cabin type and location Enter your personal ...
Each guest who sails onboard will set up an Onboard Account. Our ships operate using a cashless system, so these accounts allow you to link a form of payment with your SeaPass Card which is then used for all onboard transactions. At the end of your s...
Guests may notice pending charges or authorizations on their credit card. Throughout a sailing, pending authorizations (holds) are issued to cards on file as a way to secure funds for onboard processed transactions. You may see more than one pending ...
In instances where Onboard Credits are issued due to an itinerary change or service recovery, the credit may be issued in the value of either a dollar amount or for a value equal to a specific number of days. Future Cruise Credits can be issued in ei...
In most cases, refunds will post to the original form of payment about 7 to 10 days after they’re fully processed. However, some refunds may take up to 30 days to post. Royal Caribbean International® doesn’t control how long the refund process takes;...
After your sailing we send a link to your email address on file. If you can’t locate that link or the link has expired, you can let us know how your experience was here. We would love to hear your feedback.
For inquiries on art you’ve purchased onboard our ships, please contact Park West at (800) 521-9654. Or, if you’re looking for more information on something you saw displayed around the ship, please contact International Corporate Art by phone at (30...
Image downloads are available for guests who purchased photo packages or photos that included digital files. If purchased pre-cruise or onboard, photo selections must be made onboard at the Focus Photo Gallery. A secure invitation link to view and d...
Photo packages can be purchased pre-cruise with a discount, or onboard. All shipboard photo products and services can be purchased onboard at a Focus Gallery kiosk or via the Royal App. We’re unable to offer sales of any photographic products or ser...
For Spa Product and Services inquiries, please contact OneSpaWorld. Please allow at least 5 business days for the vendor to process your request.
For inquiries about a product you purchased onboard, please contact Starboard Cruises at (800) 540-4785 or online. If you sailed on Independence of the Seas: If your inquiry is about a product purchased onboard Independence of the Seas and you saile...
For inquiries about purchases made while you were in port, please contact Royal Media Partners online or by phone at (305) 673-9500 or 1-855-769-2567
If you purchased Royal Caribbean Travel Protection and wish to file a travel insurance claim, please contact our service partner AON.
We have a long-lasting partnership with our travel advisors across the globe. Due to this, we cannot speak about the finances on a reservation once a guest has booked through a travel agency. We can assist you in every other area but if you wish to g...
Luggage claims can be made by contacting us at royalguestrelations@rccl.com. Please make sure that you have the Personal Property Report and that you include it in the e-mail as you will need it as part of your claim.
Your final onboard statement is sent to you at the end of your cruise, to the email address we have on file. If you did not receive it, you can request it by submitting this form.
Crown & Anchor points take about two weeks from the end of your sailing to post to your account. If you are missing any Crown & Anchor points from one of your previous sailings or have any inquiries regarding your account, please contact us.
We would love to hear your feedback about your experience on your last sailing with us. Both positive or constructive feedback is always welcomed as continue to try and make sure we provide the top tier quality of service you expect from us. If you w...
For inquiries on your onboard purchases, see contact information below. Please allow at least 5 business days for the vendor to process your request. Art Park West at (800) 521-9654. Or, if you’re looking for more information on something you saw dis...
We look forward to welcoming you onboard again. It takes approximately 2-3 weeks to process and send your future cruise certificate to the email address we have on file. Redemption instructions along with applicable terms and conditions will be inclu...
If you have been treated onboard, and need to request your medical records, please fill out the request form. Note that the processing time is up to 4 to 6 weeks.
Pool/beach towels are available for check out at stations located on the pool deck. Guests must have their SeaPass card in order to check out pool towels. Once used, guests must check in the same number of pool towels that they checked out. If guests...
If after your cruise has ended, you discover that you have lost or left an item onboard please fill out a Lost and Found Request Form with Chargerback*. We will make every attempt to locate the items and return it to you. If found, all items will be ...
