Questions related to RoyalUp℠ – Stateroom Upgrade Program
To receive an email invitation to bid on a stateroom upgrade guest must be opted-in to RCI Marketing e-mails. To opt-in, to receive emails guests can sign up on our website, opt-in through the online check in process or within My Reservations section...
You get to keep the promotions you already have based on the stateroom category originally booked. However, no additional promotions will be added to your reservation. For more details about RoyalUp℠, click here.
No, your cabin location and attributes will depend on availability. RCI cannot guarantee a specific cabin number assignment within the upgraded category. For more details about RoyalUp℠, click here.
To find out if you are eligible for the RoyalUp℠ upgrades program, click here and enter your Last name and Booking number. If you are eligible, you’ll be able to submit bids for your upcoming sailing.
Each RoyalUp℠ offer is considered individually, Royal Caribbean International® (RCI) cannot guarantee that all reservations traveling together will be upgraded. Under the circumstance that all reservations are upgraded, RCI cannot guarantee that all ...
The RoyalUp℠ offer amount is per person for the entire duration of the cruise. Offers are based on two occupants per stateroom - only the first and second guest will be charged. For more details about RoyalUp℠, click here.
You may modify or cancel your offer up until 2 days prior to departure, provided that your offer has not already been accepted by RCI and provided your credit card has not been charged. Modifications or cancellations can be made here. For more detai...
Yes, based on the commission percent on the booking. At this time, the only exception is for bookings that reserve under a net price code which will not earn commission on the upcharge. For more details about RoyalUp℠, click here.
No, if you have two cabins you will need to submit two separate bids and they will be considered independently. RCI cannot guarantee that both reservations will be upgraded. In the case that one of the reservations gets upgraded, you cannot move the ...
Your offer can be accepted anytime from the moment it is submitted up until 2 days prior to voyage departure. For more details about RoyalUp℠, click here.
No. Accepted offers will earn Crown & Anchor points at the original stateroom category purchased, and not the category of the upgraded stateroom. The terms and conditions of your original cruise booking will remain in effect following the acceptance ...
Yes, by upgrading to a higher stateroom category, each guest in the booking may be subject to a higher gratuity amount. The Offer Amount does not include the higher gratuity. If the Offer is accepted, the difference between the original and upgraded ...
No, once your bid is accepted, your card will be charged immediately, and the upgrade amount paid is final and non-refundable. For more details about RoyalUp℠, click here.
The RoyalUp℠ upgrade does not include any additional promotions. However, you get to keep whichever promotions you already have. For more details about RoyalUp℠, click here.
If your reservation includes multiple guests (between 2 and 5 passengers), the offer amount submitted will be per guest but only for the first and second guest on the reservation. For more details about RoyalUp℠, click here.
Upgrades can’t be cancelled when they have been processed as they are non-refundable unless you cancel your booking. In this case, you will be refunded the money from your RoyalUp upgrade. For more details about RoyalUp℠, click here.
