Sea ViewsFrom President and COO, Adam Goldstein

Sea Views Blog with Adam Goldstein

Our President and CEO Shares Some Random Thoughts

Randomness:

- Someone once said the business of America is business.  Even taking that into consideration, the outpouring of grief and accolades for Steve Jobs after his death was remarkable. And it wasn’t limited to America.  There is a global recognition that his leadership and accomplishments were transformational.  As both an admirer and a customer, I join in the mourning of his untimely passing and wish the leadership of Apple well in the daunting task of carrying on with Jobs’ vision.  He obviously inspired a lot of people.  Who else do you find similarly inspirational? 

Adam on the Red Carpet with Dara Torres 

- Until the other day I would have felt quite safe saying that two things that don’t go together are me and the red carpet.  Oops.  During the worldwide premiere of Puss in Boots, the new DreamWorks Animation movie, on Allure of the Seas, I escorted one of our lovely and distinguished Oasis of the Seas godmothers, Olympic champion swimmer Dara Torres on the red carpet by the pool deck.  It was windy and therefore a tough hair day for the ladies, but I have been unintentionally preparing for this for the last 50 or so years and I didn’t notice my hair moving too much.  By the way, I enjoyed the movie along with a packed house in Allure’s theater.  It was a privilege to host the very classy stars Antonio Banderas and Salma Hayek who are of ourselves the voices of the two principal animated characters in the film.  Thank you to Jeffrey Katzenberg and the Dreamworks Animation team for agreeing to have the premiere on he ship where we began the exciting relationship between our two companies.

- When I was in New York recently I stopped by the offices of our advertising agency of record JWT in Manhattan and our web agency HUGE in Brooklyn.  While this is not newsworthy in and of itself, it reminds me to write that I believe it is important to visit important colleagues, suppliers and others where they work.  Obviously I cannot do that with everyone who is important to us or that is all I would do (and would still fail).  But to the extent possible, I believe such visits are important to cementing the bond that motivates people to work for our mutual success.  And the easier it is to substitute for such visits with emails, text, Skype, phone, etc., the more I believe the in person visits are valued.

Adam Playing Table Tennis at his JWT Visit 

- My flight from Singapore to Sydney in October was my first on the giant new A380 airplane.  Given feedback of various people, I expected it to be quieter than other aircraft and indeed it seemed to be.  I had also heard that it was easier to sleep because of the different air pressurization and that seemed to be true as well.  Seeing the top deck extend the length of the plane really makes an impression.  Sort of like the first time I saw Voyager of the Seas in the shipyard.  Your mind has a certain conception of dimensions and then you encounter something that goes beyond your mental image.  Very impressive.

5 responses to:
“Our President and CEO Shares Some Random Thoughts”

  1. g Marshall-Gleghorn

    AFter 25 years in the airline industry i am looking for a customer relations position on RCCL as problem solving is my forte.
    I have not worked on ships but cruised on ten occasions, twice with RCCL, Navigator and Adventure of the Seas.
    I find the RCCL vacancies section on the web site quite cold and decisions made on what people type, meeting in person for interviews can be very refreshing and you can see the candidates for who and what they represent.
    I look forward to hearing from you soon

    Gary Marshall-Gleghorn

  2. donald rhodes

    Adam: My family was on board the Freedom of the sea on 10-09-11. I received a email from Lourdes Martinez, corporate guest relations advocate. I am not happy about the response she sent me and i feel like my family was mistreated during this cruise. My daughter was one of the people hurt on this cruise and my cabin had water in it and my wife had troulbe breathing from the smell and poor air quality. When one of your employees can not spell onboard, how can she make the decision that she made for RCCL. Very unhappy. Fear of losing your life does not have a price tag. MY cabin and my daught cabin should have been offered the half of next cruise. Please respond

  3. Barathy

    Hello Adam,

    I have tried several times to reach the right department for environmentally friendly products (machines) which our company produces. Please guide me in regards to this matter. Thank you

  4. paul jimino

    hey let me tell you something, ive written adam goldstien several times about a horrible experience i had after an 18 person trip i booked on the thanksgiving on 09, absolutely horrible, dirty ship, food bland or not cooked right, horrible service for the customers. and a long list of issues we had. and what did he do for me a platinum member with like 8 or nine rccl cruises under my belt? he did nothing at all!,, in fact i had to write him a half a dozen times with my booking numbers and list of people i talked into going rccl and so on,, and he did zero for me!,, just a sorry. wtf do you call that??? and you guys keep sending these offers for future cruises crap? its no wonder rccl is going so far down in the ratings as far as cruise companies!,,, you guys are nuts if you think im spending another dime on one of your ships!ive been a crown and anchor member for many years, i used to swear by rccl; and not only did you let me down, you let down 18 people that were family and friends. i was so embarrassed!. please make a note of this before you steal other peoples money! sincerely paul F jimino crown and anchor number# 300148340

    im far more potent as than you think as bad press, my wife is a front desk manager at a resort, and a part time travel agent!

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